Senior Teller

American Momentum Bank; Midland (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

American Momentum Bank in Midland, TX seeks a Senior Teller to handle daily credit and debit transactions, maintain cash supply, and provide exceptional customer service. The role includes promoting bank products and cross-selling opportunities while ensuring compliance with bank policies.

You will process deposits, withdrawals, transfers, loan payments and related paperwork, train new tellers when needed, and help maintain vault cash controls and security procedures at the Midland Downtown

Qualifications

• High school degree or GED.
• 3+ years teller experience.
• Knowledge of bank products, policies and procedures.
• Proficiency with computers and banking equipment.
• Knowledge of state and federal banking regulations.

Responsibilities

• Greet clients and deliver efficient, courteous service.
• Process deposits, withdrawals, transfers and loan payments.
• Promote bank products and services and cross-sell where appropriate.
• Maintain accurate transaction records and cash handling paperwork.
• Assist with vault operations, cash controls and opening/closing procedures.

Skills

Teller experience

Customer service

Cash handling

Communication skills

Cross-selling

Education

High school degree or GED

Job description

Senior Teller (26-58)

Full Time

Midland, TX, US

Midland, TX - Downtown

Summary

Conducts daily credit and debit transactions in compliance with bank policies and procedures. Provides exceptional customer service to each client. Keeps proper cash supply on hand and prepares daily proof records while maintaining an acceptable difference records. Identifies potential client needs and engages in the sales process to generate sales of bank products and services, referring to the platform or other areas of the bank as appropriate.

Job Functions

• Proactively greets clients within the banking center.
• Provides efficient and courteous customer service; addresses client inquiries, performs cash receipt and payment services and promotes all bank products and services.
• Performs all teller functions including, but not limited to; processing deposits, withdrawals, transfers and loan payments, sale of cashier’s checks, money orders, traveler’s checks, etc.
• Maintains accurate records of all transactions - prepares/processes cash receipt and payment service related paperwork, ensuring all documentation is prepared in compliance with bank policies and procedures.
• Demonstrates high level of accuracy and efficiency when conducting client transactions.
• Ensure that an economical amount of cash is on-hand in vault and at teller stations to meet client demands.
• Handles additional responsibilities such as currency transactions, safe deposit, cash box, CTRs, and ATMs.
• Responsible for vault daily, controls cash in vault and distribute daily cash to other tellers.
• Understands the bank’s security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening/closing related activities.
• Actively promotes the bank’s products and services, and identifies opportunities for cross-selling and directs clients to appropriate area of the bank. Contributes to the banking center goals with referrals, outbound calls, scheduling of appointments, etc.
• In the absence of the Banking Center Manager will train newly hired tellers on AMB’s operating procedures and policies.
• Cross train as Personal Banker and be able to fill‑in as needed.
• Performs other related duties as assigned.

Position Requirements

• High school degree or equivalent (GED).
• 3+ years previous Teller experience.
• Knowledge of bank products, services, policies and procedures.
• Proficiency with personal computers and other business equipment.
• Knowledgeable in financial institution operating policies and procedures and banking regulations state and federal.

Key Qualifications

• Knowledgeable on Bank Teller responsibilities and policies.
• Able to resolve most client and teller questions & problems. Consult or refer more complex issues to Assistant Banking Center Manager.
• Polite, courteous, and respectful to all internal and external clients.
• Excellent communication and customer service skills.