Senior Teller

First Interstate Bank; Lafayette (CO); On-site; USD 28,034 - 39,826; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid Time Off

Job summary

First Interstate Bank in Lafayette, CO is seeking a Senior Teller responsible for daily teller transactions in both lobby and drive-up locations. This position requires providing outstanding client service and recognizing referral opportunities for additional products.

The ideal candidate will have 1-3 years of cash handling and customer service experience, strong mathematical aptitude, and excellent communication skills. A competitive compensation package is offered, including benefits such as health insurance and 401(k).

Qualifications

• Must have strong mathematical aptitude.
• Excellent communication skills are required.
• Experience in cash handling and customer service is necessary.

Responsibilities

• Process deposits, loan payments, and other transactions.
• Provide client services and resolve issues.
• Reconcile cash drawer and maintain cash supply.

Skills

Confidential information handling

Mathematical aptitude

Written and verbal communication

Interpersonal skills

Digital platforms knowledge

Education

High School Diploma or GED

Job description

Senior Teller

Location: Lafayette, CO (S. Public Rd. branch).

The Senior Teller will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch and participate in all dual control functions. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business.

Essential Duties and Responsibilities

• Provide client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.
• Deliver personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Process additional transactions as needed, including preparing currency transaction reports.
• Complete special client requests such as closing accounts, processing check orders, exchanging foreign currency, providing special statements and copies, completing referrals, and performing safe‑deposit box procedures.
• Reconcile cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply.
• Utilize 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Process consumer credit card applications.
• Identify cross‑sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
• Contribute to client service and overall bank success by welcoming new or different requests and collaborating with team members to achieve results.
• Comply with bank operations and security procedures, including participating in dual‑control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintain client confidence and protect bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Enhance job knowledge by attending training sessions.
• Recognize the need to place holds according to Reg CC and bank policies and adhere to proper check and cash‑handling standards.
• Demonstrate strong product knowledge and proficiency with client‑facing systems.
• Complete work accurately with minimal errors.
• Participate in volunteer activities and financial education efforts.
• Embrace First Interstate Bank’s vision, mission, and values.
• Perform other duties as assigned.

Qualifications

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Strong interpersonal skills.
• Adhere to all check and cash‑handling standards and meet or exceed bank cash‑balancing requirements.
• Demonstrate compliance with all bank regulations related to assigned job functions and apply regulatory standards appropriately.
• Stay current on regulatory changes and follow all bank policies and procedures.
• Complete all required annual and job‑specific training.

Education and Experience

High School Diploma or General Education Degree (GED) required. 1–3 years of experience in a cash handling and customer service role required.

Physical Demands and Working Environment

Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling - Frequently Hearing - Frequently Lifting - Occasionally (up to 25 lbs) Sitting - Occasionally Standing - Frequently Talking - Frequently Walking - Occasionally Noise Level - Moderate Typical Work Hours - Vary based on scheduling and business need Regular and Predictable Attendance - Required Travel - as needed.

Compensation & Benefits

Competitive total compensation package including base salary and benefits. Pay range: $20.35 to $28.91 per hour in CO. Benefits include medical, dental, vision, short‑term and long‑term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. See company benefits page for more information.

Equal Employment Opportunity

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. All applicants must pass pre‑employment screenings including a background check. First Interstate BancSystem participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E‑Verify Notice English or Spanish Right to Work Notice English or Spanish.