Senior Telecom Engineer

Waters Corporation; Milford (MA); On-site; USD 140,000 - 170,000; Full time

Job summary

Waters Corporation in Massachusetts is seeking a Senior Telecommunications Engineer to design, implement, and optimize enterprise voice, video, and unified communications systems across the global user base. You will lead infrastructure projects, manage carriers and vendors, configure SBCs and SIP trunks, and ensure high availability, security, and cost efficiency in a complex enterprise environment.

Interfacing with IT security and governance teams, you will document architectures and drive

Qualifications

• Undergraduate degree in an engineering or computer science discipline or equivalent experience/certification
• 7-10+ years in enterprise telecommunications design, VoIP, UC platforms, call routing, SBCs, and related areas
• 5+ years with RingCentral or similar UCaaS, Microsoft Teams Voice/Direct Routing, and contact center platforms

Responsibilities

• Design, implement, and support enterprise telecommunications infrastructure (VoIP, SIP, UC, contact center).
• Administer and optimize voice, messaging, and collaboration technologies.
• Manage carriers, service providers, and vendor relationships.
• Lead telecommunications projects from planning to post-deployment support.
• Configure and troubleshoot SBCs, call routing, and SIP trunking.
• Analyze performance and recommend reliability and cost improvements.
• Create and maintain technical docs and procedures.
• Provide technical support for complex telecom incidents.
• Evaluate emerging technologies aligned with business objectives.
• Support MACDs across a global user base.

Skills

VoIP technologies

Unified Communications

Call routing

SIP trunking

Global number porting

Telephony engineering

Technical leadership

Vendor management

Education

Undergraduate degree in engineering or computer science

Tools

RingCentral UCaaS

Microsoft Teams Voice Direct Routing

SBCs

VoIP gateways

SIP-based platforms

Job description

Overview

The Senior Telecommunications Engineer is responsible for the design, implementation, maintenance, and optimization of the Waters Corporation enterprise telecommunications and unified communications systems. This role provides technical leadership for voice, video, contact center, and network communications infrastructure while ensuring high availability, security, scalability, and compliance with organizational standards. The ideal candidate possesses extensive experience with telecommunications technologies, vendor management, and complex enterprise environments.

Responsibilities

• Design, implement, and support enterprise telecommunications infrastructure, including VoIP, SIP, PBX, unified communications, and contact center platforms.


• Administer and optimize voice, messaging, and collaboration technologies.


• Manage telecommunications carriers, service providers, and vendor relationships.


• Lead telecommunications infrastructure projects from planning through implementation and post-deployment support.


• Configure, monitor, and troubleshoot voice gateways, session border controllers (SBCs), call routing, and SIP trunking.


• Analyze system performance and recommend improvements to increase reliability, scalability, and cost efficiency.


• Create and maintain technical documentation, standard operating procedures, and configuration records.


• Provide technical support for complex telecommunications incidents.


• Evaluate emerging technologies and recommend solutions that align with business objectives.


• Support moves, adds, changes (MACDs) across global user base

Qualifications

• Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification


• 7 - 10+ years of experience in each of the following areas:
  
  
  
  • Enterprise level telecommunications design, troubleshooting, and support
  
  
  • VoIP technologies
  
  
  • Unified Communications platforms
  
  
  • Call routing and dial plans
  
  
  • Voice gateways
  
  
  • Session Border Controllers (SBCs)
  
  
  • Telephony, analog, digital, IP, SIP, call routing
  
  
  • Global number porting and migration processes
  
  
  • Documenting architectural standards, policies, and engineering designs
  
  
  
  
• 5+ years of experience in each of the following areas:




• RingCentral (or similar UCaaS)


• Microsoft Teams Voice / Direct Routing


• Contact Center platforms

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.