Senior TechOps Engineer

Plaid; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Office presence in multiple cities

Health benefits

Fertility & mental health support

Parental leave

Home office stipend

Job summary

Plaid is seeking a systems engineering leader to own multiple domains, build and run automation, and participate in on-call rotation a few hours a week. This isn’t a break/fix role; it’s a chance to design and own infrastructure used by a thousand-person company.

You will mentor teammates, drive roadmaps, implement policy-as-code, manage Okta and device management, and champion security-focused, IaC-driven operations with AI tooling and SaaS platforms.

Qualifications

• Experience in building and leading infrastructure automation initiatives.
• Proven ability to own and drive multi-quarter roadmaps.
• Strong security mindset with IaC and policy-as-code practices.

Responsibilities

• Own multiple domains and extend capabilities on longer-term roadmaps.
• Lead and mentor teammates, unblock work, and provide guidance.
• Build and maintain automation to reduce repetitive support load.
• Manage Okta configuration, MFA, lifecycle policies, and access reviews.
• Oversee SaaS platforms (Google Workspace, Linear, Slack, etc.) and renewals.
• Collaborate with Eng, Security, and GTM teams on cross-boundary projects.

Skills

On-call leadership

Roadmap ownership

Mentorship

Security-minded operations

Automation culture

Policy as code

Infra as code

SaaS management

Cross-team collaboration

Tools

Terraform

Okta

Iru/Kandji

Google Workspace

Linear

Slack

Jira

Job description

• While you would be required to take part in our on‑call rotation for a few hours a week, this isn’t just a break/fix IT position, it’s a chance to build, improve and own systems that a thousand‑person company depends on


• If you care about doing IT the right way, infrastructure as code, automation‑first, and are very security‑minded, this team is actively building that culture and we need someone with existing experience in this area to help us move even faster


• In this role you will be expected to own various domains, extend existing capability for the team on a longer term roadmap and work on larger scope (quarter or longer) and more complex projects


• Leading others on the team, unblocking others and providing some guidance and mentorship


• Helping the team build out its roadmap, advocating for work that should be done in the future and backing it up with a plan


• Owning and improving Okta configuration, lifecycle policies, access reviews, MFA enforcement, Workflows automation


• Managing endpoint configuration via Iru/Kandji, with a preference for policy‑as‑code and version‑controlled configs


• Building and maintaining automation to reduce repetitive support burden


• Evaluating, deploying and supporting AI tooling to improve team and company productivity


• SaaS procurement/renewals for the systems we own


• Active ownership of many companywide SaaS platforms (Google Workspace, Linear, Slack, Okta etc.)


• Supporting other Eng, Security and GTM teams with planned work that crosses into the team boundary of the systems we support or our expertise

Benefits

• Vibrant offices in SF, NYC, and Raleigh-Durham - catered meals, happy hours, and clubs to keep you connected


• Competitive pay, comprehensive health benefits, and support for fertility, mental health, and parental leave


• Lifestyle perks including home office stipends, daycare support, and commuting benefits like CitiBike and Lyft

Google WorkspaceExperience managing, but also defining and leading the business with the proper use of critical central business systemsAdvanced usage of bash/python or other languagesConfiguration as code (ex: terraform)Leveraging Claude Code, Codex or other tools to improve the quality and efficiency of the solutions you are buildingMobile device management for Apple devices (Iru, Intune, Workspace One etc.)Linear/Jira or other ticketing platforms5+ years of experience supporting a large fleet of macOS devicesSlack