Senior Technology Product Manager

Wolters Kluwer; Philadelphia (Philadelphia County); On-site; USD 94,000 - 164,000; Full time

Job summary

Wolters Kluwer's Lippincott platform is hiring a Product Manager, Platform to define features and capabilities that ensure trusted clinical content and workflows meet today’s healthcare needs. You will translate customer and market needs into a clear strategy, prioritize the roadmap, and collaborate with product, technology, clinical content, commercial, and legal teams to deliver measurable value.

This hands-on role emphasizes experimentation, AI-enabled methods, and governance practices for

Qualifications

• Bachelor's degree or equivalent experience.
• Three or more years of product management, product development, healthcare technology, or closely related experience.
• Understanding of AI-enabled development and AI technologies; ability to leverage AI to accelerate product definition, evaluation and decision-making and to work with an AI-enabled team to define AI-enabled and/or agentic solutions for customers.
• Experience translating customer problems and market needs into product strategy, requirements, roadmaps, and measurable outcomes.
• Experience conducting product discovery, research, analysis, prototyping, user validation, or early-access testing.
• Experience building and evaluating prototypes and demonstrations independently, including with modern product and productivity tools.
• Strong judgment in evaluating outputs from emerging technologies and determining when human review, clinical validation, or additional evidence is required.
• Ability to work effectively with engineering, design, clinical, content, commercial, legal, and customer-facing teams.
• Excellent written, verbal, analytical, and stakeholder-management skills.
• Relevant healthcare, nursing, clinical workflow, healthcare information, education, or enterprise software experience preferred.

Responsibilities

• Understand customer needs by engaging nursing leaders, health systems, clinical informatics teams, innovation groups, and other stakeholders to identify workflows, pain points, desired outcomes, and success measures.
• Define product strategy, vision, success metrics and roadmap priorities in alignment with customer needs, portfolio strategy and business objectives.
• Continuously improve product performance across revenue, growth, retention, and engagement and customer value.
• Use emerging technologies and AI-enabled methods to accelerate discovery, research, analysis, prototyping, documentation and decision-making while maintaining human judgment and accountability.
• Build lightweight prototypes, demonstrations, and experiments to explore product concepts, validate assumptions and gather customer feedback before significant investment.
• Prioritize and sequence delivery using clear trade-offs, documented decisions and a strong understanding of dependencies, risks and measurable outcomes.
• Partner with Technology to define product requirements, evaluation measures, acceptance criteria and quality standards, including accuracy, completeness, relevance, safety, trustworthiness and reliability.
• Work with Clinical Content and clinical stakeholders to define content readiness requirements and ensure that product experiences reflect authoritative, evidence-based information.
• Help shape platform, API integration and partner requirements so that capabilities can support multiple product and ecosystem experiences over time.
• Develop commercial packaging, pricing recommendations, value stories and go-to-market inputs in partnership with Commercial, Sales, Marketing, Legal and Customer Success.
• Support evaluation of strategic partnerships by defining customer and product requirements and assessing fit, shaping the roadmap and helping define joint offerings.
• Establish responsible product practices, including human oversight, transparency, auditability, clinical review, customer trust, and alignment with Wolters Kluwer governance processes.
• Communicate progress, decisions, risk and recommendations clear to leadership and the stakeholders across product, technology, clinical content commercial and business development.
• Drive continuous product improvements using evaluation results telemetry and customer feedback.

Skills

Cross-functional leadership

AI-enabled development

Prototyping

Stakeholder management

Healthcare technology

Education

Bachelor's degree or equivalent experience

Job description

Role

Role The Product Manager, Platform will define and deliver product features and capabilities that ensure Lippincott's trusted clinical content and workflows solve the problems of today’s modern healthcare needs. This role combines customer‑centric product management, hands‑on experimentation, platform thinking, and cross‑functional leadership and collaboration. The successful candidate will translate customer and market needs into a clear product strategy, prioritize the roadmap, define and test the solutions with customers, and ensure delivery for measurable customer and business value.

Position Summary

Position Summary This is a hands‑on product role focused on identifying high‑value opportunities including agentic experiences customers can rely upon, testing solutions quickly, and turning validated learning into a practical roadmap. The Product Manager will work across internal teams Product, Technology, Clinical Content, Commercial, Business Development, Legal and Customer Success to define offerings that can be delivered through Lippincott products/platform and selected partner experiences. The role requires sound product judgment, comfort with ambiguity, and the ability to use emerging AI tools, agents and methods to accelerate research, analysis, prototyping, validation, and decision‑making. The Product Manager will also help establish the evaluation, quality, governance, and commercialization practices needed to deliver trustworthy experiences at scale.

Responsibilities

Responsibilities Understand customer needs by engaging nursing leaders, health systems, clinical informatics teams, innovation groups, and other stakeholders to identify workflows, pain points, desired outcomes, and success measures. Define product strategy, vision, success metrics and roadmap priorities in alignment with customer needs, portfolio strategy and business objectives. Continuously improve product performance across revenue, growth, retention, and engagement and customer value. Use emerging technologies and AI‑enabled methods to accelerate discovery, research, analysis, prototyping, documentation and decision‑making while maintaining human judgment and accountability. Build lightweight prototypes, demonstrations, and experiments to explore product concepts, validate assumptions and gather customer feedback before significant investment. Prioritize and sequence delivery using clear trade‑offs, documented decisions and a strong understanding of dependencies, risks and measurable outcomes. Partner with Technology to define product requirements, evaluation measures, acceptance criteria and quality standards, including accuracy, completeness, relevance, safety, trustworthiness and reliability. Work with Clinical Content and clinical stakeholders to define content readiness requirements and ensure that product experiences reflect authoritative, evidence‑based information. Help shape platform, API integration and partner requirements so that capabilities can support multiple product and ecosystem experiences over time. Develop commercial packaging, pricing recommendations, value stories and go‑to‑market inputs in partnership with Commercial, Sales, Marketing, Legal and Customer Success. Support evaluation of strategic partnerships by defining customer and product requirements and assessing fit, shaping the roadmap and helping define joint offerings. Establish responsible product practices, including human oversight, transparency, auditability, clinical review, customer trust, and alignment with Wolters Kluwer governance processes. Communicate progress, decisions, risk and recommendations clear to leadership and the stakeholders across product, technology, clinical content commercial and business development. Drive continuous product improvements using evaluation results telemetry and customer feedback.

Core Outcomes

Core Outcomes The Product Manager will help ensure that Lippincott platform deliver measurable customer and business value. Success will be demonstrated through: A clear, customer‑informed product strategy and roadmap. Faster learning and delivery through focused prototypes, experiments and early customer validation. Sharper product decisions supported by documented evidence, trade‑offs and success measures. Trustworthy high‑quality exposures that meet clinical, customer and business expectations. Strong cross‑functional execution with clear ownership and fewer avoidable hand‑offs. Commercial offerings and partner opportunities that are grounded in real customer needs and a credible value proposition.

Qualifications

Qualifications Bachelor's degree or equivalent experience. Three or more years of product management, product development, healthcare technology, or closely related experience. Understanding of AI-enabled development, and AI technologies; ability to leverage AI to accelerate product definition, evaluation and decision‑making and to work with an AI-enabled team to define AI-enabled and/or agentic solutions for customers. Experience translating customer problems and market needs into product strategy, requirements, roadmaps, and measurable outcomes. Experience conducting product discovery, research, analysis, prototyping, user validation, or early‑access testing. Experience building and evaluating prototypes and demonstrations independently, including with modern product and productivity tools. Strong judgment in evaluating outputs from emerging technologies and determining when human review, clinical validation, or additional evidence is required. Ability to work effectively with engineering, design, clinical, content, commercial, legal, and customer‑facing teams. Excellent written, verbal, analytical, and stakeholder‑management skills. Relevant healthcare, nursing, clinical workflow, healthcare information, education, or enterprise software experience preferred.

What We Are Looking For

What We Are Looking For We are looking for an experienced, practical, curious, and outcomes‑oriented product leader who can move between strategy and execution, and leverage tools to accelerate delivering value to customers. You should be comfortable learning from customers, making decisions with incomplete information, testing ideas before scaling them, and bringing diverse teams together around a clear problem and measurable result in an accelerated timeline. You should also be able to balance speed with sound judgment, quality, clinical responsibility, and customer trust.

Our Interview Practices

Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in‑person interviews in our hiring process. Please note that use of AI-generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

Compensation: $94,200.00 - $164,450.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take the time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI‑powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI‑powered expert solutions that combine deep domain knowledge, proprietary content and advanced technology to provide expert‑validated insights, automate workflows and drive better outcomes. Today, nearly 70% of our digital revenues come from AI‑powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud‑based, AI‑powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high‑stakes environments where accuracy and trust are essential. With a nearly 190‑year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. 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