Senior Technology Manager

Bank of America; Jersey City (NJ); On-site; USD 136,000 - 220,000; Full time

Job summary

Bank of America is seeking a Senior Technology Manager for AML production services, responsible for building a high-performing team, aligning with technology strategy, and ensuring stable, compliant operations across critical applications.

The role requires strong leadership, cross-functional collaboration with risk/compliance, and the ability to drive process improvements and workforce development in a complex, regulated environment.

Qualifications

• 10+ years of experience as a senior technology leader in production services/support technology solutions.
• Experience leading AML/financial crimes technology platforms within large institutions.

Responsibilities

• Provide strategic leadership to develop a high-performing AML application production services team.
• Oversee and adhere to core APS&E processes: Incident/Problem/Change/Capacity/Event Management, SRF and Analytics/Reporting.
• Governance, regulatory obligations, and platform stability.
• Engage with senior leaders across Technology, Risk, Compliance and front-line units.
• Prioritize enhancements with application owners and front-line units to promote stability.
• Manage workforce strategy, hiring, and development plans; analyze performance and quality objectives.
• Lead production app performance, health, resiliency, security, and data standards; ensure policy compliance.
• Maintain relationships with business and technology partners and build Communities of Practice.
• Contribute to technology strategy within their domain.
• Foster inclusive, healthy work environment and resolve blockers.
• Ensure execution aligns with product strategy with product management and stakeholders.
• Manage associates and drive inclusion, process excellence, and communication.

Skills

Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Collaboration

Result Orientation

Solution Delivery Process

Automation

Data Management

DevOps Practices

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

An exciting opportunity within the Enterprise Risk & Finance Application Production Services (ERF APS) team for a talented and energetic Senior Technology Manager. ERF APS is committed to providing best-in-class support for business and technology partners. This leadership position is for Anti-Money Laundering (AML) with a direct reporting line to the head of ERF APS. The core responsibility of the team is to provide application stability and resiliency for our business, customers and clients.

Responsibilities:

• Provide strategic leadership to develop a high-performing AML application production services team, growing technology leaders and connecting the team to the mission and outcomes of APS&E

• Provide consistent oversight and adherence to core APS&E processes which include Incident & Problem Mgmt., Change Mgmt., Capacity Mgmt., Event Mgmt., Service Request Fulfillment and Service Analytics & Reporting

• Provide consistent management, oversight and adherence to governance standards, regulatory obligations, and platform stability

• Develop and maintain strong engagement with senior leaders across Technology, Risk, Compliance and front-line units

• Collaborate with application owners and front-line units on the prioritization of enhancements and remedial actions that promote stability

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives

• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills

• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met

• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization

• Contributes to the technology strategy for their technical domain

• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers

• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work

Required Qualifications:

• 10+ years of experience as a senior technology leader, with a proven track record of leading technology support teams

• Excellent analytical and technical skills with a strong working knowledge of application production services/support technology solutions (proprietary and third-party)

• Working knowledge of ITIL processes and framework

• Possess a sense of urgency and thoughtfulness; able to inspire optimism and excitement in the organization

• Strong verbal and written skills to effectively communicate with and influence teammates, technology partners, business leaders and executives

• Ability to identify and anticipate key risks across technology and the business

Desired Qualifications:

• Deep experience supporting AML, Global Financial Crimes, sanctions, KYC/CDD, transaction monitoring, or other financial crimes technology platforms within large financial institutions

• Proven success leading technology organizations through regulatory remediation, consent orders, audits, and heightened regulatory scrutiny, delivering sustainable risk and control outcomes

• Track record of strengthening operational resilience, platform stability, and service reliability for critical, highly regulated applications—bringing structure and clarity to complex, ambiguous challenges

• Ability to unite product, business, architecture, risk, operations, compliance, audit, regulatory affairs, and engineering teams around shared accountability and results

• Executive presence to influence decisions and build followership by communicating strategy, tradeoffs, risks, and recommendations to senior leaders and stakeholders; relevant certifications (e.g., CAMS, risk management, cloud)

Skills:

• Influence

• Risk Management

• Solution Design

• Stakeholder Management

• Technical Strategy Development

• Analytical Thinking

• Application Development

• Collaboration

• Result Orientation

• Solution Delivery Process

• Automation

• Data Management

• DevOps Practices

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range$135,900.00 - $220,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.