Senior Technical Writer: Guidewire & Enterprise Systems

Beacon Hill

Phoenix (AZ)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits package

Job summary

Beacon Hill is seeking a Senior Technical Writer with Guidewire experience to develop clear, accurate documentation for enterprise insurance platforms. You will partner with architects, developers, business analysts, and subject matter experts to document system functionality, data mappings, integrations, APIs, workflows, and business processes.

The ideal candidate translates complex technical concepts into well-organized documentation for technical and business audiences, creating

Qualifications

5+ years of experience as a Technical Writer for enterprise software or technology implementations.
Hands-on experience documenting Guidewire platforms (PolicyCenter, BillingCenter, ClaimCenter) and/or EIS.
Strong understanding of system integrations, APIs, data mapping, data flows, and enterprise architecture.
Experience creating technical documentation, implementation guides, system specifications, SOPs, and knowledge base articles.
Ability to document complex workflows, system interactions, and business processes.
Experience collaborating with developers, solution architects, business analysts, QA teams, and stakeholders.
Proficiency with Confluence, Jira, Visio, Lucidchart or similar documentation tools.
Experience working in Agile/Scrum environments.
Excellent written communication with high attention to detail.

Responsibilities

Create and maintain technical documentation for Guidewire and enterprise insurance applications.
Document system architecture, APIs, integrations, data mappings, interfaces, and end-to-end business processes.
Translate complex concepts into clear documentation for technical and non-technical audiences.
Develop implementation guides, technical specifications, process docs, knowledge base articles, and SOPs.
Partner with architects, developers, and business stakeholders to capture requirements and functionality.
Produce workflow diagrams, process maps, system interaction diagrams, and data flow documentation.
Ensure documentation stays current as systems and processes evolve.
Participate in Agile ceremonies to stay aligned with product changes.
Support knowledge transfer by delivering high-quality documentation for successful adoption.
Maintain documentation standards, version control, and consistency across enterprise systems.