Senior Technical Writer

Care Lumen; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote-first

Paid holidays

Health insurance

HSA/FSA

Disability insurance

Life insurance

Voluntary benefits

Employee Assistance Program

Parental Leave

Flexible vacation

401(k) matching

Job summary

Care Lumen is seeking a Senior Technical Writer to shape the documentation experience for a modern healthcare technology platform. You will own planning and produce customer-facing content that translates complex SaaS features into clear guidance for clinicians, operations, and admins.

Collaborate with Product, Engineering, Customer Success, and Enablement to ensure docs ship with releases, maintain governance, and drive adoption while upholding accuracy and usability in a regulated environment.

Qualifications

• 6+ years of technical documentation for SaaS or enterprise software.
• Strong content strategy and information architecture skills.
• Experience planning and managing multiple documentation efforts.
• Exceptional writing, editing and content review abilities.
• Familiarity with SDLC and product development processes.
• Experience with MadCap Flare or similar platforms.
• Ability to work independently in fast-paced environments.
• Excellent cross-functional collaboration and communication.
• Availability aligned with Eastern Time.

Responsibilities

• Own documentation planning for assigned product areas, including priority setting and release readiness.
• Create clear, customer-facing documentation translating complex features for clinical, operational and administrative users.
• Develop release notes, product guides, and enablement materials to support launches.
• Partner with Product and Engineering to ensure docs ship with releases.
• Collaborate with Customer Success and Support to maintain up-to-date product knowledge.
• Govern content lifecycle, version control, and cross-platform consistency.
• Identify gaps via customer feedback and product changes, driving improvements.
• Lead audits and continuous improvement for content quality and usability.

Skills

Technical Writing

Content Strategy

Documentation Management

Editorial Excellence

Product Development

Documentation Tools

Project Ownership

Cross-Functional Collaboration

Eastern Time

Healthcare Technology

AI Documentation

Pendo

Tools

MadCap Flare

Pendo

Job description

Senior Technical Writer

Department: Product Management

Employment Type: Full Time

Location: US

Reporting To: Erinn Gerry

Compensation: $90,000 - $110,000 / year

Description

Care Lumen | Remote (US Only)

Employment Type: Full-time Employee

Salary Range: $90000 to $110000

About the Role

We are looking for an experienced Senior Technical Writer to help shape the documentation experience for a modern healthcare technology platform. In this role, you will lead the creation and evolution of high-quality product documentation that enables customers, internal teams, and healthcare professionals to successfully adopt and use complex SaaS solutions. Your work will transform technical functionality into clear, accessible, and user-centered content that supports every stage of the product lifecycle.

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams, you will ensure documentation is delivered alongside new product releases, reflects evolving product capabilities, and meets the highest standards for accuracy, consistency, and usability. You will also contribute to documentation strategy, content governance, and continuous improvement initiatives that enhance the overall customer experience.

This is an exciting opportunity for a documentation professional who enjoys working in a fast-paced SaaS environment, collaborating across disciplines, and creating content that drives product adoption, customer success, and operational excellence within a highly regulated healthcare technology industry.

What You’ll Do

• Own documentation planning for assigned product areas, managing priorities, stakeholder reviews, timelines, and release readiness.
• Create clear, customer-facing documentation that translates complex product functionality into intuitive guidance for clinical, operational, and administrative users.
• Develop release notes, product guides, and enablement materials that support successful product launches and customer adoption.
• Partner closely with Product and Engineering teams throughout the development lifecycle to ensure documentation is accurate, complete, and available at launch.
• Collaborate with Customer Success, Technical Support, and Enablement teams to maintain consistent, up-to-date product knowledge across customer-facing organizations.
• Maintain documentation governance by managing content lifecycle, version control, archival processes, and consistency across documentation platforms.
• Identify documentation gaps through customer feedback, product changes, support trends, and stakeholder input, recommending improvements that enhance the user experience.
• Lead documentation audits and continuous improvement initiatives to ensure content quality, usability, and long-term maintainability.

What’s Required

• Technical Writing: 6+ years of experience creating technical documentation for SaaS products or complex enterprise software environments.
• Content Strategy & Information Architecture: Strong ability to organize complex information into intuitive, user-centered documentation that is clear, accurate, and easy to navigate.
• Documentation Management: Experience planning, prioritizing, and managing multiple documentation initiatives while balancing competing deadlines and evolving business priorities.
• Editorial Excellence: Exceptional writing, editing, and content review skills with strong judgment on when documentation requires incremental updates versus complete restructuring.
• Product Development Knowledge: Familiarity with Software Development Lifecycle (SDLC) and Product Development Lifecycle processes, with the ability to collaborate throughout the release cycle.
• Documentation Tools: Experience using MadCap Flare or similar documentation management platforms.
• Project Ownership: Proven ability to work independently, drive documentation initiatives, and thrive in fast-paced, ambiguous environments.
• Cross-Functional Collaboration: Strong communication skills with experience partnering closely with Product, Engineering, Customer Success, Technical Support, and other stakeholders.
• Availability: Ability to align with Eastern Time working hours.

• Healthcare Technology: Experience working within healthcare technology, clinical workflows, care management, or other regulated industries.
• AI-Enabled Documentation: Experience leveraging AI tools to accelerate documentation workflows, including drafting content, summarizing technical information, identifying consistency issues, and streamlining review processes.
• Product Adoption Platforms: Experience with Pendo or similar digital adoption and product guidance platforms.

Compensation & Benefits

The expected total cash compensation for this role is market-driven, with an expected starting salary of $90000 to $110000. Salary is ultimately determined based on a candidate's skills, expertise, and experience.

Care Lumen offers a robust and comprehensive benefits package including:

• Remote-first environment with company provided computer
• Thirteen paid holidays per year (average)
• Medical, dental and vision coverage with multiple levels of coverage
• HSA, FSA and Dependent Care accounts
• Short-term and Long-term disability
• Life and accidental death insurance
• Discounted voluntary benefits, such as additional life insurance
• Employee Assistance Program
• Paid Parental Leave
• Flexible vacation time
• 401(k) with employer matching and immediate vesting

Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent.

Care Lumen is an equal opportunity employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.

We are committed to providing reasonable accommodations to qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [e-mail].

About Care Lumen

Care Lumen is transforming healthcare by connecting people, care, and data-so that every decision leads to better outcomes. We empower care teams with a unified platform that delivers intelligent, realtime insights, streamlined workflows, and stronger collaboration across clinical, operational, and administrative domains.

Our vision is bold: to reimagine how care is delivered by unifying clinical operations and unlocking insights that improve lives. We believe in the power of great people and purposeful technology-and with all of us aligned around a common goal, our potential grows even stronger. We're building for impact today and evolving through innovation tomorrow.

We're a remote-first company that values flexibility, autonomy, and results over hours logged. We're guided by values that push us to excel, stay curious, and take smart risks. The best solutions come from teams that listen, learn, and build together. And we're focused on outcomes that matter - not just for our clients, but for the people they serve.