Senior Technical Warranty & Service Expert

Brunswick Corporation; Merritt Island (FL); Hybrid; USD 50.000 - 69.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

Paid vacation

401k with match

Health Savings Account (HSA)

Wellbeing program

Product purchase discounts

Zusammenfassung

Brunswick Boat Group is seeking an experienced Warranty Technical Specialist to provide advanced technical and service support to dealers and customers. You will act as the highest level escalation for warranty and product issues, applying BBG policies and collaborating across functions to drive improvements.

This hybrid role requires strong technical knowledge, problem-solving, and decisive judgment. The position includes a pay range of $49,900 to $69,300 per year, plus a short-term incentive

Qualifikationen

• High School Diploma or GED required.
• Strong technical background and boating knowledge.
• Ability to quickly learn software and online tools.
• Excellent communication and problem-solving skills.

Aufgaben

• Provide advanced technical and warranty support to dealers and customers.
• Serve as product knowledge expert for assigned Brunswick Boat Group products.
• Process dealer warranty and parts inquiries; approve/deny claims.
• Document interactions in Salesforce and monitor KPIs.
• Lead cross-functional initiatives to improve dealer service.

Kenntnisse

Technical background

Software navigation

Judgment & discretion

Communication skills

Customer focus

Interpersonal skills

Analytical thinking

Boating knowledge

Ausbildung

High School Diploma or GED

Jobbeschreibung

Brunswick Boat Group is seeking an experienced Warranty Technical Specialist to provide advanced technical and service support to dealers and customers. You will act as the highest level escalation for warranty and product issues, applying BBG policies and collaborating across functions to drive improvements.

This hybrid role requires strong technical knowledge, problem-solving, and decisive judgment. The position includes a pay range of $49,900 to $69,300 per year, plus a short-term incentive