Senior Technical Trainer

MANTECH; Chantilly (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

Mantech seeks a Senior Technical Trainer to design and deliver comprehensive technical training in Chantilly, VA, interfacing with government and contract personnel and ensuring adherence to security and professional standards. This onsite role requires strong communication and organizational skills.

The position emphasizes updating training materials with CACMS features, reporting to management and customers, and coordinating training schedules, content, and logistics with various teams.

Qualifications

• Bachelor’s degree in engineering, computer science, mathematics, education, business administration or management information sciences. Work experience and/or industry certifications demonstrating technical proficiency may be substituted for education requirements.
• 8 years of experience in training and/or information technology.
• Experience in delivering software applications training to end users in classroom, one-on-one, or virtual settings.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated initiative, sound judgment, effective decision‑making.
• Must be able to travel up to 25% domestic and internationally.

Responsibilities

• Design, develop, organize, and deliver comprehensive technical training and related materials; instruct participants in various settings.
• Ensure training materials reflect current CACMS features, updates, and best practices; create documentation for data collection and collaboration processes.
• Provide daily status reporting to management and customers; complete and submit all reporting requirements.
• Establish and maintain relationships with posts, domestic offices, and stakeholders; communicate effectively with technical and non-technical audiences.
• Work independently and in small teams to support software and system-related tasks; align training content with objectives.
• Follow defined processes and document issues; ensure training reflects current product features; provide after-hours and weekend support as needed.
• Track training completion rates and evaluate effectiveness through assessments and metrics.

Skills

Communication skills

Travel readiness

Training experience

Interpersonal skills

Education

Bachelor’s degree

Tools

MS Teams

Cisco Webex

Salesforce

Job description

Senior Technical Trainer – Chantilly, VA

Mantech seeks a motivated and detail-oriented Senior Technical Trainer to join our team in Chantilly, VA. This is an onsite position. The Senior Technical Trainer must exhibit good judgment in interfacing with all government and contract personnel, providing proper examples of work performance, and adherence to professional standards and operational and security guidelines as defined by the Government and ManTech International, Inc.

Responsibilities

• Design, develop, organize, and deliver comprehensive technical training and related materials in support of customers and/or company employees; instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.
• Ensure training materials reflect current CACMS features, updates, and best practices; create documentation for standardized data collection, inspection, and collaboration processes.
• Provide daily status reporting to management and customers during training activities; complete and submit all reporting requirements in a timely manner.
• Establish and maintain positive relationships with posts, domestic offices, and other stakeholders; communicate effectively with both technical and non-technical audiences.
• Work independently and within small teams to support various software and system-related tasks; work with customer and functional organizations to establish training content and objectives.
• Follow defined processes and document any issues/problems clearly; ensure training material reflects current product features; after-hours and weekend support will be required as needed to support overseas or domestic training tasks; coordinate training schedules, logistics, and participant communications.
• Track training completion rates and maintain accurate records in learning management systems; evaluate training effectiveness through assessments, surveys, and performance metrics.

Minimum Qualifications

• Bachelor’s degree in engineering, computer science, mathematics, education, business administration or management information sciences. Work experience and/or industry certifications demonstrating technical proficiency may be substituted for education requirements.
• 8 years of experience in training and/or information technology.
• Experience in delivering software applications training to end users on in a classroom, and/or one‑on‑one setting, and/or virtual or other equivalent teaching experience.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated initiative, sound judgment, effective decision‑making.
• Must be able to travel up to 25% domestic and internationally.

Preferred Qualifications

• One or more technical certifications (Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator, etc.) highly preferred.
• Experience training end users on complex hardware and software solutions highly preferred.
• Experience delivering technical training via remote training tools such as MS Teams and Cisco Webex.
• Experience with Salesforce.

Clearance Requirements

• Must be a US Citizen and be able to obtain and maintain an Interim Secret clearance prior to starting this position.

Physical Requirements

• Must be able to remain in stationary position for up to 50% of the time.
• Must be able to deliver clear and effective communication both verbally and non‑verbally to deliver updates; briefings; or interface with co‑workers; leadership as well as customer.
• Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co‑workers and customers.
• Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
• Must be able to deliver presentations as needed.
• Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc.
• The majority of work will be performed within a professional office environment. However, deployments can require the individual to lift and move computer and other equipment up to 50 lbs. in weight, as well as being able to push a wheeled dolly with multiple computer systems loaded. Position may require bending, kneeling, or crawling to get to cables under/behind furniture and server racks.
• Must be able to fly on international flights up to 18 hours.