Senior Technical Support Specialist | Plan Document Specialist

CBIZ Employee Services Organization; Canton (OH); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement savings

Life and disability insurance

Education assistance

Referral program

Job summary

CBIZ Employee Services Organization in North Canton, OH is seeking an experienced retirement plan document professional for a hybrid role. You will prepare and maintain TPA plan documents, provide expert questions support, and help design plan provisions to meet client objectives and regulatory standards.

Ideal candidates have 5+ years of TPA document experience, ERPA/QKA credentials (or in progress), and strong MS Office and FT Williams skills.

Qualifications

• Minimum of 5+ years experience in TPA Plan Document support preferred
• Qualified 401(k) Administrator (QKA) completed or in progress
• Proficiency in FT Williams (FTW)
• Strong knowledge of retirement plan regulations, plan document provisions, and defined benefits & defined contributions.

Responsibilities

• Prepares and maintains Third Party Administered retirement plan documents, including amendments and restatements, for a high-volume client portfolio.
• Provide technical support answering plan document related questions and issues
• Assist in the design, customization, and ongoing modification of retirement plan documents to meet client objectives and regulatory requirements.
• Provide compliance expertise during a plan's lifetime such as IRS submissions, plan amendments, restatements and terminations
• Assist with answering technical questions and issues related to ERISA
• Participates in select client interactions and supports plan design discussions, demonstrating comfort communicating plan provisions and options
• Collaborate and communicate effectively with internal business partners and teams, including Document Team colleagues and Client Service Managers.
• Perform additional responsibilities as assigned

Skills

Communication skills

Leadership

Coaching/mentoring

Teamwork

Self-learning

Education

ERPA designation

QKA in progress

APR/APA pursuit

High School Diploma or GED

Tools

FT Williams (FTW)

MS Office Suite

Concur

Skype

Job description

North Canton, OH, United States (Hybrid)

Job Info

• Job Identification 5732
• Posting Date 06/08/2026, 07:59 PM
• Locations 5399 Lauby Road, Suite 200, North Canton, OH, 44720, US (Hybrid)

Essential Functions and Primary Duties

• Prepares and maintains Third Party Administered retirement plan documents, including amendments and restatements, for a high-volume client portfolio.
• Provide technical support answering plan document related questions and issues
• Assist in the design, customization, and ongoing modification of retirement plan documents to meet client objectives and regulatory requirements.
• Provide compliance expertise during a plan's lifetime such as IRS submissions, plan amendments, restatements and terminations
• Assist with answering technical questions and issues related to ERISA
• Participates in select client interactions and supports plan design discussions, demonstrating comfort communicating plan provisions and options
• Collaborate and communicate effectively with internal business partners and teams, including Document Team colleagues and Client Service Managers.
• Perform additional responsibilities as assigned

Preferred Qualifications

• Minimum of 5+ years experience in TPA Plan Document support preferred
• Qualified 401(k) Administrator (QKA) completed or in progress
• Proficiency in FT Williams (FTW)
• Strong knowledge of retirement plan regulations, plan document provisions, and defined benefits & defined contributions.

Minimum Qualifications

• High School Diploma or GED
• At least five years of professional, retirement plan technical, and compliance experience
• Possesses advanced knowledge and understanding of industry and professional concepts, principles, practices, and procedures
• Possesses expert knowledge of pertinent laws, regulations, and professional standards
• Expert use of applicable technology
• Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
• Experience performing work that requires initiative and leadership skills
• Experience in coaching and teaching others
• Enrolled Retirement Plan Agent (ERPA) designation
• Pursuing Accredited Pension Representative (APR) or and/or (APA) designation
• Ability to anticipate and elicit customer needs
• Ability to self-learn and develop business and technical knowledge quickly
• Motivated team player with demonstrated interpersonal skills
• Comfortable working with quick turnaround times and deadlines
• Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
• Ability to travel as necessary

#LI-JSS #LI-Hybrid

About Us

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways toaccelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

Notice to Candidates Requiring Sponsorship

At this time, CBIZ is not engaging with applicants who require sponsorship.

Compensation & Benefits

The specific compensation for this role will be determined based on the education, experience, geographical location, and skill set of the individual selected for this position.

• comprehensive medical and dental insurance
• retirement savings
• life and disability insurance
• health care and dependent care reimbursement accounts
• certification incentives
• education assistance
• referral program
• and much more

Reasonable Accommodation

If you are a qualified individual with a disability, you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to [e-mail] .

Equal Opportunity Employer

CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit Know Your Rights .