Senior Account Manager | Retirement Plan Administrator

CBIZ; Cleveland (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

CBIZ is seeking a seasoned Retirement Plan Administrator to manage a defined block of business, ensuring client satisfaction and compliance. You will perform Form 5500 work ups, asset reconciliation, and allocations, while interpreting ERISA/IRS/DOL rules for accurate plan administration.

The role emphasizes timely responses to plan sponsors, proactive relationship development, and leadership in handling complex requests within a collaborative CBIZ environment.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or related field.
• 5+ years of retirement plan administration or compliance experience.
• Strong background in compliance testing, Form 5500 preparation, allocations, and asset reconciliation.
• Familiarity with ERISA and IRS/DOL regulations related to retirement plan administration.
• Experience reviewing or auditing the work of others for accuracy and compliance.
• QKA, QPA ASPPA credentials, or progress toward certification.
• Proficiency with retirement plan administration systems and Microsoft Excel.

Responsibilities

• Primary contact for a specified block of business and is responsible for the overall client satisfaction on the assigned business.
• Perform all required Compliance Testing and related items.
• Reconciles assets, prepare Form 5500 and all schedules.
• Preparation of necessary allocations for Employer contributions and calculations such as required minimum distributions and Qualified Domestic Relations Orders.
• Respond to Plan sponsors in a professional and timely manner concerning issues or questions.
• Promote client retention and identify opportunities to build existing relationships through timely service quality.
• Resolve complex situations or requests.
• Achieve service goals established by department.
• Additional responsibilities as assigned.

Skills

ERISA knowledge

Compliance testing

Form 5500 preparation

Asset reconciliation

MS Excel

Communication skills

Leadership/initiative

Education

Bachelor’s degree in Accounting, Finance, Business, or related field

QKA, QPA ASPPA credentials or progress toward certification

Tools

FT William 5500/compliance software

Concur

Skype

MS Office Suite

Job description

• Primary contact for a specified block of business and is responsible for the overall client satisfaction on the assigned business
• Perform all required Compliance Testing and related items
• Reconciles assets, prepare Form 5500 and all schedules
• Preparation of necessary allocations for Employer contributions and calculations such as required minimum distributions and Qualified Domestic Relations Orders
• Respond to Plan sponsors in a professional and timely manner concerning issues or questions
• Promote client retention and identify opportunities to build existing relationships through timely service quality
• Resolve complex situations or requests
• Achieve service goals established by department
• Additional responsibilities as assigned

Job Description

• Primary contact for a specified block of business and is responsible for the overall client satisfaction on the assigned business
• Perform all required Compliance Testing and related items
• Reconciles assets, prepare Form 5500 and all schedules
• Preparation of necessary allocations for Employer contributions and calculations such as required minimum distributions and Qualified Domestic Relations Orders
• Respond to Plan sponsors in a professional and timely manner concerning issues or questions
• Promote client retention and identify opportunities to build existing relationships through timely service quality
• Resolve complex situations or requests
• Achieve service goals established by department
• Additional responsibilities as assigned

Essential Functions And Primary Duties

• Primary contact for a specified block of business and is responsible for the overall client satisfaction on the assigned business
• Perform all required Compliance Testing and related items
• Reconciles assets, prepare Form 5500 and all schedules
• Preparation of necessary allocations for Employer contributions and calculations such as required minimum distributions and Qualified Domestic Relations Orders
• Respond to Plan sponsors in a professional and timely manner concerning issues or questions
• Promote client retention and identify opportunities to build existing relationships through timely service quality
• Resolve complex situations or requests
• Achieve service goals established by department
• Additional responsibilities as assigned

Preferred Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or related field
• 5+ years of retirement plan administration or compliance experience
• Strong background in compliance testing, Form 5500 preparation, allocations, and asset reconciliation
• Working knowledge of ERISA and IRS/DOL regulations related to retirement plan administration
• Experience reviewing or auditing the work of others for accuracy and compliance
• Familiarity with FT William software used for 5500 and compliance
• Proficiency with retirement plan administration systems and Microsoft Excel
• QKA, QPA ASPPA credentials, or progress toward certification

Minimum Qualifications

• High School Diploma or GED
• At least five years of professional, retirement plan administration, and compliance experience
• Possesses advanced knowledge and understanding of industry and professional concepts, principles, practices, and procedures
• Possesses expert knowledge of pertinent laws, regulations, and professional standards
• Expert use of applicable technology
• Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
• Experience performing work that requires initiative and leadership skills
• Experience in coaching and teaching others
• Qualified Pension Administrator (QPA), Qualified 401(K) Administrator (QKA)
• Ability to anticipate and elicit customer needs
• Ability to self-learn and develop business and technical knowledge quickly
• Motivated team player with demonstrated interpersonal skills
• Comfortable working with quick turnaround times and deadlines
• Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
• Ability to travel as necessary

About Us

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.