Senior Technical Support Specialist - Onsite

AXON; Atlanta, Scottsdale (GA, AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Paid time off

Medical, Dental, Vision

Learning & Development

Job summary

Axon seeks a Technical Support Representative to deliver first-class technical assistance across software, hardware, and cloud services. You’ll troubleshoot issues, build product expertise, and guide customers with empathy while maintaining high quality.

Onsite 4 days a week at Scottsdale, AZ or Peachtree Corners, GA, you’ll report to the Manager of Technical Support, collaborate with cross-functional teams, and help drive improvements through bug reports and process feedback.

Qualifications

• Bachelor’s Degree preferred or equivalent work experience.
• 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms.
• Excellent verbal and written communication skills (fluency in multiple languages a plus).
• Passion for helping people and solving problems.
• Proficient with Windows operating systems, mobile devices and cloud-based solutions.
• Strong analytical/troubleshooting skills.
• Proficiency with Microsoft Office.
• Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset.
• Self-driven, ability to work independently and actively seeks out team needs and solution.

Responsibilities

• Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
• Build and maintain subject matter expertise of all Axon products, solutions, and policies.
• Assist customers utilizing problem solving skills and customer empathy.
• Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

Skills

Customer empathy

Analytical/troubleshooting

Self-driven

Multilingual abilities

Strong communication

Education

Bachelor’s Degree or equivalent experience

Tools

Windows OS

Mobile devices

Cloud-based solutions

Microsoft Office

Job description

Axon seeks a Technical Support Representative to deliver first-class technical assistance across software, hardware, and cloud services. You’ll troubleshoot issues, build product expertise, and guide customers with empathy while maintaining high quality.

Onsite 4 days a week at Scottsdale, AZ or Peachtree Corners, GA, you’ll report to the Manager of Technical Support, collaborate with cross-functional teams, and help drive improvements through bug reports and process feedback.