Senior Technical Support Specialist - Gas Engineering

THE BERKSHIRE GAS COMPANY; Pittsfield (MA); On-site; USD 52,000 - 69,000; Full time

Job summary

THE BERKSHIRE GAS COMPANY in Pittsfield, MA is seeking a Senior Tech Support Specialist – Gas Engineering to develop CAD construction drawing packages, draft procedures, and support multiple departments with mapping and project documentation.

The role requires hands-on CAD work, SAP experience for work orders and quotes, and collaboration with engineering, marketing, IT and operations to ensure accurate gas utility records and compliance.

Qualifications

• Proficient CAD drafting for gas distribution systems.
• Experience with SAP work orders and material planning.
• Knowledge of gas utility mapping and dig-safe processes.

Responsibilities

• Develop CAD construction drawing packages for mains and services.
• Create main and service tables; draft procedures and SAP work orders.
• Verify gas pressures using GasCalc and draft regulator stations.
• Maintain CAD maps and compile project documentation for records.

Skills

CAD drafting

SAP

GasCalc

DigSafe

Plotting

Mapping

Tools

GasCalc

ZGServe in SAP

Job description

Job Info POSITION – Union: Senior Tech Support Specialist – Gas Engineering

NUMBER OF POSITIONS: 1

LOCATION: MA - Pittsfield

HOURLY RATE RANGE: $38.41-$50.06

JOB DUTIES:

Responsible for complete development of project CAD construction drawing packages which include: main installation and retirement, all services affected by project, Individual work orders in SAP for mains and all services. Create main and service tables for each project and draft job procedures. Confirm gas pipe flow pressures using GasCalc software Draft new regulator stations and commercial meter sets using CAD and SAP. Responsible for all leak survey CAD maps for every town Berkshire Gas covers. (Update yearly) Add new accurate land base to composite maps so new mains can be easily posted. Add station numbers from Mass DOT state highway maps to construction & composite drawings for all state highway projects. Scan construction drawings jobs and save in a folder on the network drive by work order number for future viewing and records. Save in CAD and PDF form. Log all Mass Highway jobs on the network drive. Review scope of project and added gas utilities if needed and returned to DOT to be updated. Provide requested gas utility information to Mass DOT, surveying firms, engineering companies, city and town engineering departments and contractors. Provide drafting needs for all of Engineering, Marketing, IT, Distribution Dept., Production Dept., Energy Dept., construction, and management. Design services - responsible for work order estimates in SAP for marketing. Service to construct - responsible for work order estimate in SAP, Cad drawing & dig-safe. Customer charge projects, includes site visit and accompanying CAD drawing, dig-safe and permits and create a business partner in SAP and a DP80 CIAC quote in SAP. Maintain plotters), order materials (example: plotter paper, toner, and service) when needed Compile system maps in CAD (Pittsfield, North Adams, Adams, Greenfield & Williamstown) Compile state compliance maps in in CAD for various towns (As required) Create variant reports. Add PEDA restriction areas to Pittsfield composite maps in CAD. Assist in training new engineering employees on putting a project together in CAD and the use of the Berkshire Gas Company standards. Maintain standard CAD library for engineering use. Create standard connections Support operations manager with all mapping and drawing requests. Post as-built main construction and service drawings for records department as needed. Creates new DigSafe tickets for work orders. Pre-marking the project for Digsafe. Uses ZGServe in SAP to create service listings for each street of gas main installation project.

COMPETENCIES

Be a role model Be agile Collaborate and Share Develop Self & Others Empower to grow Focus to achieve results Technical Skills

Company: THE BERKSHIRE GAS COMPANY

Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: October-8-2026

We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy. We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil and Australia and maintains markets such as Japan and Poland, among others, as growth platforms.