Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Portland (OR); Remote; USD 60,000; Full time

Job summary

Trilogy is seeking a Senior Technical Support Engineer to tackle complex technical issues and enhance AI systems. This remote position requires 4+ years of experience in technical support and a strong grasp of AI tools. Independence and rapid learning are essential for success.

Qualifications

• 4+ years in technical support or engineering.
• Advanced knowledge of generative AI tools and automation.

Responsibilities

• Handle complex technical issues beyond current AI capabilities.
• Enhance AI systems by bridging knowledge gaps.

Skills

AI Skills

Self-sufficiency

Rapid learning ability

Job description

Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join to apply for the Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy.

Job Overview

This role offers a base pay range of $30.00/hr, equivalent to $60,000/year, based on skills and experience. Trilogy is seeking technical warriors who excel under pressure and thrive on solving complex problems, transforming traditional customer support into an advanced, puzzle-solving adventure with AI support.

Key Responsibilities

• Handle complex technical issues beyond current AI capabilities
• Enhance AI systems by bridging knowledge gaps and improving system intelligence
• Develop solutions that contribute to AI-powered automation

What You Will Not Be Doing

• Expecting a leisurely onboarding; mastery of multiple products within the first month is required
• Relying on management for solutions; independence is essential

Minimum Requirements

• Location: Must reside in the Americas (North or South)
• Experience: 4+ years in technical support or engineering
• AI Skills: Advanced knowledge of generative AI tools, automation, and custom GPT development
• Self-sufficiency and rapid learning ability

About Trilogy

Trilogy has been a leader in software innovation for over three decades, focusing on talent, technology, and new business incubation. We foster a collaborative environment where great work is recognized and career growth is encouraged.

Employment Details

This is a full-time, long-term position requiring an independent contractor agreement with Crossover. Compensation is $30/hour, totaling approximately $60,000/year, paid weekly.