Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Pennsylvania; Remote; USD 60,000; Full time

Job summary

A leading company seeks a Senior Technical Support Engineer to tackle complex challenges and enhance AI capabilities. This remote role demands quick learning and self-sufficiency, offering a dynamic environment for growth. Join us to redefine technical support!

Qualifications

• 4+ years in technical support or engineering.
• Advanced command of generative AI tools.

Responsibilities

• Handle complex technical challenges beyond AI capabilities.
• Contribute to the evolution of the AI support system.

Skills

Problem Solving

Self-reliance

Learning Agility

AI Expertise

Tools

Generative AI Tools

Job description

Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

Ready to revolutionize technical support? Forget everything you know about traditional customer service – we're rewriting the rulebook.

At Trilogy, we've transformed support into a high-stakes puzzle-solving adventure. Our AI handles routine tasks, leaving you to tackle the most intellectually challenging cases across our suite of 100+ enterprise software products. Think of it as technical support's special forces division.

This isn't your typical "ease into it" role. We're looking for technical warriors who thrive under pressure, learn quickly, and solve complex problems independently. If you prefer extensive training or safety nets, this role may not be suitable.

But if you're excited by seemingly impossible challenges and want to push the boundaries of technical support, this is your calling. Show us what you've got.

What You Will Be Doing

You'll be the human intelligence behind our AI powerhouse, focusing on:

• Cracking the toughest technical puzzles that even our advanced AI can't solve
• Enhancing our AI capabilities by bridging knowledge gaps and improving system intelligence
• Delivering solutions that become tomorrow's AI-powered automated responses

What You Won’t Be Doing

Enjoying a leisurely onboarding process – mastery of multiple products within your first month is expected.
Relying on management for solutions – this role demands self-sufficiency and problem-solving prowess.

Senior Technical Support Engineer Key Responsibilities

Your mission is to create seamless harmony between human expertise and AI capabilities, specifically:

• Handling complex technical challenges beyond current AI capabilities
• Contributing to the evolution of our AI support system
• Delivering solutions that set new standards in enterprise software support

Basic Requirements

- Geographic requirement: Must be located in the Americas (North or South)
- Professional background: 4+ years in technical support or engineering
- AI expertise: Advanced command of generative AI tools, including workflow automation and custom GPT development (basic prompt engineering is insufficient)
- Self-reliance: Proven ability to overcome obstacles independently
- Learning agility: Ability to master new technologies rapidly

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for seeking top talent, innovating new technology, and incubating new businesses. Our focus on simple customer-facing designs and cloud-based solutions fosters a dynamic environment for growth and innovation.

Interested? Click the Apply button to learn more. We look forward to meeting you!