Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Denver (CO); Remote; USD 60,000; Full time

Job summary

Join a leading company as a Senior Technical Support Engineer, where you'll tackle complex technical challenges and contribute to AI system evolution. This remote role demands independence and quick learning, with a focus on enhancing customer support through innovative solutions.

Qualifications

• 4+ years in technical support or engineering.
• Advanced generative AI skills required.

Responsibilities

• Handling complex technical challenges.
• Contributing to AI system evolution.
• Setting new standards in enterprise support.

Skills

Problem Solving

Independence

Quick Learning

Tools

Generative AI

Job description

Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join to apply for the Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy

Base pay range

$30.00/hr - $30.00/hr

Ready to revolutionize technical support? At Trilogy, support is transformed into a high-stakes puzzle-solving adventure. Our AI handles routine tasks, leaving you to tackle complex cases across 100+ enterprise software products. This role requires technical warriors who thrive under pressure, learn quickly, and solve problems independently. If you seek challenges and want to push boundaries, join us.

What You Will Be Doing

• Cracking tough technical puzzles beyond AI capabilities
• Enhancing AI by bridging knowledge gaps
• Developing solutions for future AI automation

What You Won’t Be Doing

• Leisurely onboarding; mastery of multiple products within a month expected
• Relying on management for solutions; role demands independence

Key Responsibilities

• Handling complex technical challenges
• Contributing to AI system evolution
• Setting new standards in enterprise support

Basic Requirements

• Located in the Americas
• 4+ years in technical support or engineering
• Advanced generative AI skills (workflow automation, custom GPT development)
• Proven self-reliance
• Quick learner of new technologies

About Trilogy

Trilogy has been a leader in software innovation and talent incubation for over 30 years, focusing on customer-friendly designs and modern cloud-based solutions.

Working with us

This is a full-time, long-term contractor role at $30/hour, paid weekly. Immediate start. For details, visit www.crossover.com/help-and-faqs.

Additional Info

• Seniority level: Associate
• Employment type: Full-time
• Job functions: Engineering, IT, Customer Service