Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Boston (MA); Remote; USD 60,000; Full time

Job summary

Join a leading tech company as a Senior Technical Support Engineer. This remote role involves solving complex technical challenges and enhancing AI capabilities. Ideal candidates are independent problem solvers with strong AI skills and a knack for learning quickly. Enjoy a dynamic work environment with competitive compensation.

Qualifications

• 4+ years in technical support or engineering.
• Advanced command of generative AI tools and workflow automation.

Responsibilities

• Solve complex technical puzzles beyond current AI capabilities.
• Enhance AI by bridging knowledge gaps.
• Create solutions for automated responses.

Skills

Problem Solving

Learning Agility

Self-reliance

AI Skills

Job description

Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join to apply for the Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy

Base pay range

$30.00/hr - $30.00/hr

Ready to revolutionize technical support? Forget everything you know about traditional customer service – we're rewriting the rulebook.

At Trilogy, we've transformed support into a high-stakes puzzle-solving adventure. Our AI handles routine tasks, leaving you to tackle the most intellectually challenging cases across our suite of 100+ enterprise software products. Think of it as technical support's special forces division.

This isn't your typical role. We're looking for technical warriors who thrive under pressure, learn quickly, and solve complex problems independently. If you prefer extensive training or safety nets, this isn't your arena.

If you're excited by seemingly impossible challenges and want to push the boundaries of technical support, this is your calling. Show us what you've got.

What You Will Be Doing
You will be the human intelligence behind our AI system, focusing on:

• Solving complex technical puzzles beyond current AI capabilities
• Enhancing our AI by bridging knowledge gaps and improving system intelligence
• Creating solutions that become tomorrow's automated responses

What You Won’t Be Doing
Enjoy a leisurely onboarding? Not here. Master multiple products within your first month.
Rely on management for solutions? No — this role demands independence and problem-solving prowess.

Key Responsibilities
Create harmony between human expertise and AI capabilities by:

• Handling complex technical challenges
• Contributing to the evolution of our AI support system
• Setting new standards in enterprise software support

Basic Requirements

• Location: Must be in the Americas (North or South)
• Experience: 4+ years in technical support or engineering
• AI Skills: Advanced command of generative AI tools, workflow automation, and custom GPT development (basic prompt engineering isn't enough)
• Self-reliance: Proven ability to work independently
• Learning agility: Rapid mastery of new technologies

About Trilogy
Trilogy powers hundreds of software businesses with its platform. For three decades, we've sought top talent, innovated with new technology, and incubated new ventures. We focus on simple, customer-facing designs and modern cloud-based solutions. Join us to grow your career in a dynamic environment.

This is a full-time, long-term position, immediately available, as an independent contractor with Crossover. Compensation is $30/hour, totaling approximately $60,000/year, paid weekly. For details, visit www.crossover.com/help-and-faqs.

Crossover Job Code: LJ-3330-US-Boston-SeniorTechnica1.003

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job functions: Engineering, IT, Customer Service
• Industries: Hardware, Software, IT Services

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