Senior Technical Support Engineer Integrations & Martech

CallRail; Atlanta (GA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare & vision

Dental coverage

Hybrid work model

Home-office stipend

Stock options

401K

Parental leave

Catered lunch

Transit/parking allowance

Job summary

CallRail is seeking a Technical Support Specialist (Tier II) to join our Atlanta office and own complex escalations, bridging support and engineering to resolve advanced issues. You will guide Tier I, document problems, and share learnings to reduce repeat escalations.

The role offers a hybrid schedule with in-office days and a robust benefits package, including health coverage, a 401(k) plan, stock options, and a $500 home-office stipend.

Qualifications

• Troubleshooting: isolate root causes in complex software ecosystems.
• MarTech & Attribution: understand tracking (UTM, URL params) and conversions in ads.
• Technical communication: translate technical concepts for customers and collaborate with developers.
• Resourcefulness & inference: test hypotheses in sandbox before escalation.
• Interpersonal diplomacy: communicate across technical and non-technical teams.

Responsibilities

• Own end-to-end technical escalations for complex tickets (telephony, web scripts, APIs, third-party integrations).
• Document failure points, test steps, payload logs, and diagnostic findings for proper prioritization.
• Turn solved cases into actionable notes to reduce repeats.
• Assist customers via all channels and guided screen-share sessions for complex setups.
• Provide calm, timely updates to leadership, managers, and sales during incidents.

Skills

Troubleshooting

MarTech Attribution

Technical communication

Resourcefulness

Interpersonal diplomacy

Job description

CallRail is seeking a Technical Support Specialist (Tier II) to join our Atlanta office and own complex escalations, bridging support and engineering to resolve advanced issues. You will guide Tier I, document problems, and share learnings to reduce repeat escalations.

The role offers a hybrid schedule with in-office days and a robust benefits package, including health coverage, a 401(k) plan, stock options, and a $500 home-office stipend.