Senior Technical Support Engineer, Integration

Pegasystems, Inc.; Salem (OR); Remote; USD 84,000 - 126,000; Full time

Benefits offered by this job

Learning & development

Employee equity

Global benefits

Job summary

Pegasystems, Inc. is seeking a Senior Technical Support Engineer, Integration, to join Global Client Support.

This role provides world-class technical assistance for Pegasystems products, working remotely from US regions and coordinating with field engineers to resolve complex issues. You will become a subject-matter expert on product functionality, respond to inquiries promptly, and help drive customer satisfaction and loyalty through timely solutions and deep technical knowledge.

Qualifications

• Experience with J2EE servers and relational databases (Oracle, DB2).
• Strong oral and written communication skills under pressure.
• Independent thinker who collaborates well in a team.
• Ability to work in a flexible, on-call rotation environment.

Responsibilities

• Provide exceptional client support and relationship management.
• Respond promptly to inquiries to handle and resolve client issues.
• Collaborate with field engineers to assist on-site teams for complex problems.
• Become a subject matter expert in product functionality to drive solutions.

Skills

J2EE Servers

Core Java

JSP/Servlets

REST

SOAP

Kubernetes

JDBC

Multithreading

Problem-solving

Communication

Tools

WebSphere

WebLogic

Tomcat

Oracle

DB2

Job description

Senior Technical Support Engineer, Integration

Job Category: Client Support

Location: US - California - Remote | US - Oregon - Remote

Meet Our Team:

We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our clients to work with us. You will be working along with best colleagues and clients across the globe.

Due to contractual obligations with FedRAMP, US Citizenship is required.

Picture Yourself at Pega:

Pega is changing the way the world builds software. The Technical Support Engineer (TSE) is a key technical role within Global Client Support (GCS) and the first point of contact to customers to address issues. This position develops client satisfaction and loyalty by providing superior support services for Pega’s products. The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our clients’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in GCS.

What You'll Do at Pega:

• Provide exceptional client support and relationship management.
• Respond promptly to the customer, client support, and engineering inquiries to handle and resolve client issues
• Work with field engineers to assist on-site teams in resolving complex issues
• Become a subject matter expert in product functionality and use to drive customer-based Solutions

Who You Are:

• Experience working with J2EE Application Servers (preferably WebSphere, WebLogic and Tomcat) and/or relational databases (preferably Oracle, DB2, and UDB)
• Demonstrated effective oral and written communication skills, including poise in pressure situations
• Independent thinker, but good team player
• Excellent client relations skills and organization skills
• Ability to work in a flexible, team environment
• Strong analytical and problem-solving skills
• Ability to identify, propose and implement Solutions

What You've Accomplished:

• Strong analytical, troubleshooting, and problem-solving skills.
• Hands-on experience with Core Java, JSP, Servlets, and JDBC
• Strong understanding of object-oriented programming concepts, including multithreading, exception handling collections, and file systems
• Ability to participate in on-call and on-duty rotations as needed
• Experience working with REST, SOAP, and JMS technologies and protocols
• Experience with cloud based technologies and container orchestration platforms, particularly Kubernetes, is preferred

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Additional Information

Base salary range for this role is 84,200 - 125,800 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 24132

AI in Action – Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity