Senior Technical Support Engineer – Hybrid/Remote

Bentley Systems; Exton (PA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Team culture

Career growth

Competitive salary and benefits

Job summary

Bentley Systems is seeking a Senior Technical Support Engineer in Hybrid (Exton, PA) or Remote. You will tackle complex technical challenges, mentor others, and collaborate with global teams to deliver excellent user experiences across Bentley products and their cloud integrations.

You will work on continuously improving support processes, staying ahead of industry trends, and contributing to product improvements while maintaining high customer satisfaction.

Qualifications

• 7+ years supporting enterprise software in SaaS, cloud, or hybrid environments.
• Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams.
• Strong hands-on experience with Microsoft Azure
• Windows Server and desktop environments
• Networking and connectivity troubleshooting
• APIs, integrations, SSO, and OAuth
• Skilled at analyzing logs, packet captures, HAR files, and other diagnostic data to identify root causes.
• Excellent communication skills, with the ability to explain technical issues clearly to both engineers and customers.
• Calm, customer-focused, and effective when managing critical or high-impact incidents.

Responsibilities

• Solve complex technical issues, identify root causes, and deliver effective solutions for customers.
• Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies.
• Collaborate with global engineering, product, and support teams to improve products and customer experiences.
• Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.
• Act as a technical leader and trusted expert within your area of specialization.
• Contribute ideas and feedback to influence product improvements and future capabilities.
• Stay current with emerging technologies, industry trends, and best practices.
• Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction.
• Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.
• Help define and improve troubleshooting, testing, and support processes that scale across the organization.
• Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences.
• Continuously develop your technical expertise, leadership skills, and professional growth.

Skills

Azure

Windows Server

Networking

APIs & OAuth

Logs analysis

Job description

Bentley Systems is seeking a Senior Technical Support Engineer in Hybrid (Exton, PA) or Remote. You will tackle complex technical challenges, mentor others, and collaborate with global teams to deliver excellent user experiences across Bentley products and their cloud integrations.

You will work on continuously improving support processes, staying ahead of industry trends, and contributing to product improvements while maintaining high customer satisfaction.