Senior Technical Support Engineer - BMH

Metso; York (York County); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Occupational healthcare

Generous benefits plan

Mental well-being services

Flexible work environment

Ongoing growth dialogues

Job summary

Metso is seeking a Senior Technical Support Engineer to join our Bulk Materials Handling team in York County, United States. This role focuses on providing advanced technical support for product offerings related to material handling systems, operating with high autonomy and accountability.

Candidates should have a Bachelor's degree in a relevant field, strong troubleshooting skills with heavy industrial equipment, and the capacity to communicate effectively with customers. We offer a hybrid work environment, a comprehensive benefits plan, and extensive learning opportunities.

Qualifications

• Bachelor’s degree or equivalent industry experience required.
• Demonstrated expertise in troubleshooting heavy industrial equipment.
• Experience in commissioning, field service, or aftermarket environments.

Responsibilities

• Manage technical cases end to end, ensuring accurate documentation.
• Provide advanced technical support for troubleshooting and repairs.
• Perform failure analysis and define corrective actions.

Skills

Troubleshooting heavy industrial equipment

Analytical problem-solving

Customer-facing communication

Ability to travel domestically and internationally

Education

Bachelor's degree in Mechanical, Electrical, Automation, Metallurgy, Process Engineering

Job description

Introduction

We are looking for a Senior Technical Support Engineer to join our Bulk Materials Handling team. This position will provide advanced technical support for Metso Bulk Materials Handling product offerings (including railcar handling equipment, apron feeders, stackers, reclaimers, conveyors, and associated material handling systems) across the full equipment lifecycle. This role operates with high autonomy and accountability and serves as a technical authority for complex system issues, escalations, and strategic initiatives.

What you’ll do

• Own and manage technical cases end to end (intake through resolution or handover), ensuring accurate documentation, structured follow up, and knowledge capture.
• Provide advanced technical support for troubleshooting, diagnosis, repair, operation, maintenance, and performance optimization of assigned equipment and systems.
• Perform failure analysis and Root Cause Analysis (RCA); define corrective/preventive actions and escalated systemic issues (VOC) to Engineering/Product teams.
• Support installation, commissioning, start up, ramp up, and complex technical escalations, including on site interventions as required.
• Deliver engineering support for aftermarket and service projects (spares, retrofits, upgrades, modernization), with recommendations to improve long term reliability.
• Support warranty evaluations, quality deviations, and formal customer complaints through technical assessment, resolution, and follow up.
• Develop, maintain, and contribute to technical knowledge assets and training materials; participate in internal/external technical training programs.
• Participate in remote support and on call rotations; identify service and upgrade opportunities while ensuring full QEHS and site safety compliance.

Who you are

• Bachelor’s degree in Mechanical, Electrical, Automation, Metallurgy, Process Engineering, or related discipline (or equivalent industry experience).
• Demonstrated expertise in troubleshooting heavy industrial equipment and/or associated automation systems in process industries.
• Experience supporting commissioning, field service, or aftermarket environments; ability to work effectively in industrial plant conditions.
• Strong analytical, structured problem‑solving capability (RCA), and clear customer‑facing communication skills.
• Ability to collaborate across global, cross‑functional teams and work independently in a dynamic environment.
• Willingness and ability to travel domestically and internationally as required; up to 20% travel may be required.

What's in it for you

• An inspiring purpose – enabling sustainable modern life through leading solutions.
• Wellbeing and safety – benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services, and engagement surveys.
• Compensation and rewards – global incentive program tied to business and performance targets.
• Hybrid working possibilities – flexible work environment with collaboration in person.
• A thriving culture – inclusive values, courageous, compelling, and caring community.
• Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring, education assistance, ambitious projects, and global opportunities.
• Worldwide support – leverage our network of peers across the world for assistance and collaboration.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.