Senior Technical Support Engineer - BMH

Metso; Pittsburgh (Allegheny County); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Occupational healthcare

Generous benefits plan

Flexible work environment

Learning opportunities

Job summary

Metso is seeking a Senior Technical Support Engineer to join our Bulk Materials Handling team in Pittsburgh, United States. This role involves providing advanced technical support for various equipment and systems through their lifecycle, ensuring effective documentation and resolution of technical cases.

The ideal candidate will have a Bachelor's degree in a relevant field and experience in troubleshooting heavy equipment and participating in commissioning or field service. This position offers a flexible working environment and a comprehensive benefits plan.

Qualifications

• Demonstrated expertise in troubleshooting heavy industrial equipment and associated automation systems.
• Experience supporting commissioning, field service, or aftermarket environments.
• Willingness and ability to travel domestically and internationally as required.

Responsibilities

• Own and manage technical cases from intake to resolution.
• Provide technical support for troubleshooting and repair of equipment.
• Perform failure analysis and define corrective actions.
• Support installation and complex technical escalations.
• Deliver engineering support for aftermarket and service projects.

Skills

Troubleshooting heavy industrial equipment

Strong analytical skills

Field service experience

Clear communication skills

Collaboration across global teams

Education

Bachelor’s degree in Mechanical, Electrical, Automation, Metallurgy, Process Engineering or related discipline

Job description

Introduction

We are looking for a Senior Technical Support Engineer to join our Bulk Materials Handling team. This position will provide advanced technical support for Metso Bulk Materials Handling product offerings (including railcar handling equipment, apron feeders, stackers, reclaimers, conveyors, and associated material handling systems) across the full equipment lifecycle. This role operates with high autonomy and accountability and serves as a technical authority for complex system issues, escalations, and strategic initiatives.

What you’ll do

• Own and manage technical cases end to end (intake through resolution or handover), ensuring accurate documentation, structured follow up, and knowledge capture.
• Provide advanced technical support for troubleshooting, diagnosis, repair, operation, maintenance, and performance optimization of assigned equipment and systems.
• Perform failure analysis and Root Cause Analysis (RCA); define corrective/preventive actions and escalated systemic issues (VOC) to Engineering/Product teams.
• Support installation, commissioning, start up, ramp up, and complex technical escalations, including on site interventions as required.
• Deliver engineering support for aftermarket and service projects (spares, retrofits, upgrades, modernization), with recommendations to improve long term reliability.
• Support warranty evaluations, quality deviations, and formal customer complaints through technical assessment, resolution, and follow up.
• Develop, maintain, and contribute to technical knowledge assets and training materials; participate in internal/external technical training programs.
• Participate in remote support and on call rotations; identify service and upgrade opportunities while ensuring full QEHS and site safety compliance.

Who you are

• Bachelor’s degree in Mechanical, Electrical, Automation, Metallurgy, Process Engineering, or related discipline (or equivalent industry experience).
• Demonstrated expertise in troubleshooting heavy industrial equipment and/or associated automation systems in process industries.
• Experience supporting commissioning, field service, or aftermarket environments; ability to work effectively in industrial plant conditions.
• Strong analytical, structured problem‑solving capability (RCA), and clear customer‑facing communication skills.
• Ability to collaborate across global, cross‑functional teams and work independently in a dynamic environment.
• Willingness and ability to travel domestically and internationally as required; up to 20% travel may be required.

What's in it for you

• An inspiring purpose – enabling sustainable modern life through leading solutions.
• Wellbeing and safety – benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services, and engagement surveys.
• Compensation and rewards – global incentive program tied to business and performance targets.
• Hybrid working possibilities – flexible work environment with collaboration in person.
• A thriving culture – inclusive values, courageous, compelling, and caring community.
• Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring, education assistance, ambitious projects, and global opportunities.
• Worldwide support – leverage our network of peers across the world for assistance and collaboration.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.