Senior Technical Support Engineer - AI Security Start Up - Up to $110,000 plus stock!

StealthWatch; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

StealthWatch, an innovative AI security start-up, seeks a Technical Support Engineer to deliver exceptional Level 2 support to enterprise clients across North America. This pivotal role involves troubleshooting, customer engagement, and documentation, offering a competitive salary and stock options as the first US hire for a high-growth vendor.

Benefits

Stock options

Competitive salary

Opportunity to be the first US hire

Qualifications

• Experience in a technical support role in the cyber security sector.
• Ability to work independently and as part of a remote team.
• Self-starter with effective time management skills.

Responsibilities

• Provide technical support to enterprise customers.
• Diagnose and troubleshoot technical problems.
• Create and maintain support documentation.

Skills

Problem-solving

Technical aptitude

Communication

Interpersonal skills

Time management

Tools

Support tools and platforms

Job description

Senior Technical Support Engineer - AI Security Start Up - Up to $110,000 plus stock!

Senior Technical Support Engineer - AI Security Start Up - Up to $110,000 plus stock!

Direct message the job poster from StealthWatch

Director/Co-Founder | Helping Stealth and Scale Up Security Vendors explode onto the Market at StealthWatch

Technical Support Engineer – AI Security Vendor

Location: East Coast (Remote)

StealthWatch is proud to partner with an innovative AI security start-up vendor that's making waves in the cyber industry and they're scaling fast! Our client is seeking a Technical Support Engineer to be their first hire in the US, supporting enterprise customers across North America. This role offers a competitive package plus stock options.

Position Overview: As Technical Support Engineer in the US, you'll be pivotal in delivering exceptional Level 2 support to enterprise clients. Your expertise and dedication will help ensure seamless customer experiences and drive our client’s success in the North American market.

Key Responsibilities:

1. Customer Support: Provide top-notch technical support to enterprise customers, addressing inquiries and resolving issues promptly.
2. Troubleshooting: Diagnose and troubleshoot technical problems via phone, email, and remote sessions.
3. Documentation: Create and maintain detailed support documentation and knowledge base articles.
4. Customer Engagement: Collaborate with customers to understand their needs and ensure their satisfaction with our client’s solutions.
5. Escalation: Identify and escalate complex issues to higher-level support or development teams when necessary.
6. Feedback Loop: Provide valuable feedback to the product and engineering teams to drive continuous improvement.

Qualifications:

1. Experience in a technical support role in the cyber security sector.
2. Strong problem-solving skills and technical aptitude.
3. Excellent communication and interpersonal skills.
4. Ability to work independently and as part of a remote team.
5. Familiarity with common support tools and platforms.
6. Self-starter with the ability to manage time and priorities effectively.

Offer:

1. Competitive salary plus stock options.
2. Opportunity to be the first US hire for a high-growth Pre-IPO security vendor.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Engineering

Industries

• Computer and Network Security, Software Development, and Technology, Information and Media