Senior Technical Support Engineer

Numerator; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a skilled Support Engineer with 5 to 7 years of experience in technical support and system administration. The role entails providing troubleshooting and maintenance for UNIX environments and various database technologies, ensuring optimal system performance. Candidates should hold a degree in IT or a related field and possess strong problem-solving skills.

Benefits

Health insurance

401(k) retirement plan

Flexible working hours

Qualifications

• 5 to 7 years of experience in technical support or system administration.
• Strong experience with UNIX/Linux operating systems.
• Bachelor's or Master's degree in a related field.

Responsibilities

• Provide technical support for UNIX/Linux systems and related applications.
• Manage and maintain MySQL, MonetDB, and Postgres DB environments.
• Support WebSphere Application Servers and ensure smooth integration.

Skills

UNIX

Linux

Database Management

Troubleshooting

Scripting

Problem-Solving

Communication

ASPNET

Education

Bachelor's or Master's degree in Computer Science, Information Technology, Engineering

Tools

MySQL

MonetDB

Postgres DB

WebSphere Application Server

Microsoft Azure

FTP servers

Data Factory

Job description

We are seeking a skilled and experienced Support Engineer to join our team. The ideal candidate will have 5 to 7 years of experience in providing technical support, troubleshooting, and maintenance for enterprise applications and middleware technologies. The role requires expertise in UNIX, databases, middleware, and scripting to ensure smooth operations and optimal system performance.

Responsibilities:

• Provide technical support and troubleshooting for UNIX/Linux systems and related applications.

• Manage and maintain MySQL, MonetDB, and Postgres DB environments, including backups, performance tuning, and security.

• Support and troubleshoot WebSphere Application Servers (WAS) and other middleware technologies.

• Handle Analytic Servers and ensure smooth integration with enterprise applications.

• Work with Active Directory (AD) and LDAP for authentication and user management.

• Provide support for UNIFY and ensure its seamless operation within the system architecture.

• Develop Key and execute Shell scripting (Linux) for automation and system monitoring.

• Assist in troubleshooting and maintaining ASP.NET applications and related components.

• Work with MS Suite (Software) and BIX (reporting) to generate and analyze business intelligence reports.

• Manage FTP servers for secure data transfer and automation.

• Provide support for third-party software solutions such as Dundas, Winovative, and Automat.

• Collaborate with cross-functional teams to resolve issues and improve system performance.

• Maintain detailed documentation of system configurations, troubleshooting steps, and best practices.

• 5 to 7 years of experience in technical support, system administration, or related roles.

• Strong experience with UNIX/Linux operating systems.

• Experience in Microsoft Azure.

• Expertise in database management (MySQL, MonetDB, Postgres DB).

• Hands-on experience with WebSphere Application Server (WAS) and middleware technologies.

• Experience in Shell scripting (Linux) and automation.

• Knowledge of ASP.NET applications and Microsoft technologies.

• Familiarity with Active Directory (AD) and LDAP authentication.

• Experience with FTP servers, reporting tools (BIX), and third-party software (Dundas, Winovative, Automat).

• Experience in Databricks and Data Factory.

• Strong problem-solving skills and ability to troubleshoot complex technical issues.

• Excellent communication and interpersonal skills.

Educational Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.

• Certifications in Linux, WebSphere, or database management would be an added advantage.

• Experience in cloud platforms (AWS, Azure, or Google Cloud) is a plus.

• Familiarity with ITIL processes for incident and change management.