Senior Technical Success Manager

Snyk, Inc.(USA); United States; On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Flexible hours

Work-from-home allowance

In-office perks

Learning & development time off

Job summary

Snyk is seeking a Senior Technical Success Manager to act as the strategic heartbeat for top-tier enterprise customers, shaping how Fortune 100 firms secure their AI-enabled development lifecycles. You will guide transformations, drive adoption of Snyk's developer security platform, and turn security into a competitive advantage through data-driven insights.

You will collaborate with Sales, Product, and Support to ensure measurable value and long-term expansion, joining a team responsible for

Qualifications

• 5+ years in a customer-facing technical role.
• Enterprise (Fortune 100) experience in North America.
• Knowledge of developer/security tools and workflows.
• Experience leading technical programs with business impact.
• Excellent communication and stakeholder management.
• Bachelor's degree or equivalent experience in CS/Tech/Eng/Math/Business.
• Ability to translate technical wins into business value.

Responsibilities

• Orchestrate enterprise customer strategies across short, mid, and long term to maximize value.
• Build trusted relationships with engineering and security leaders to drive adoption and retention.
• Design and run customized onboarding programs leveraging Snyk products.
• Advocate for customer needs with Product, Sales, and Support to shape roadmaps.
• Lead strategic business reviews with data-driven ROI storytelling to identify expansions.
• Mobilize internal/external resources to remove barriers and solve complex challenges.

Skills

Executive engagement

Enterprise experience NA

Stakeholder management

Strong communication

Education

Bachelor's degree in CS/Tech/Eng/Math/Business

Tools

GitHub

Jira

Jenkins

VS Code

Job description

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities - from code and dependencies to containers and cloud.

Our mission is to empower every developer to innovate securely in the AI era - boosting productivity while reducing business risk. We're not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.

It's how we stay driven, supportive, and always one step ahead as AI reshapes our world.

Job Summary

As a Senior Technical Success Manager, you will be the strategic heartbeat for our top tier enterprise customers. You won't just support software adoption, you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You'll be the trusted advisor who turns security from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development.

About the Team

You'll join Snyk's Technical Success organization, the team responsible for guiding our largest enterprise customers from onboarding through long-term expansion. Technical Success Managers partner closely with Sales, Product, and Support to ensure customers realize measurable value from Snyk's developer security platform, and this team owns the relationship with some of Snyk's most strategic, highest-visibility accounts.

What You'll Do

• Orchestrate near term, mid term, and long term strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
• Build and foster trusted relationships with leaders across customer engineering and security organizations to drive adoption and retention.
• Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products.
• Advocate internally for customer needs, partnering proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
• Prepare and facilitate strategic business reviews (QBRs), using data-driven storytelling to demonstrate ROI and identify expansion opportunities.
• Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.

What you'll bring

• 5+ years of experience in a customer-facing technical role, successfully engaging executives and technologists to solve business problems with advanced technologies.
• Experience working closely with highly technical customers in the Enterprise (Fortune 100) space in North America.
• Strong working knowledge of developer or application security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
• Experience leading technical or engineering programs, with a proven record of thought leadership and business case development.
• Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end users to executives.
• Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.
• Nice to have: a developer background, coding experience, or deep familiarity with modern DevOps environments.
• Nice to have: prior experience in a direct or matrixed role leading technical transformation project teams.
• Nice to have: a track record of problem-solving and innovation in developing technology programs.
• Nice to have: a Bachelor's degree in computer science, technology, engineering, math, business, or equivalent experience.
• Enjoys translating complex technical wins into clear business value: you love a good success story.

We care deeply about the warm, inclusive environment we've created and we value diversity - we welcome applications from those typically underrepresented in tech.

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development