Senior Technical Specialist, Sample Management

CareAbout; Philadelphia (Philadelphia County); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401(k)/RRSP with Employer Match

Paid Vacation and Holidays

Sick and Bereavement Leave

Employee Assistance & Telehealth

Telework when applicable

Training & Development Programs

Employee Referral Bonus

Annual Performance Review

Job summary

Altasciences is seeking a Senior Technical Specialist to serve as the technical SME for Sample Management. You will lead process improvements, collaborate with technicians, scientists, and IT, and help drive cost/time savings through standardization.

You will identify, implement, and validate Sample Management applications and automated solutions while supporting vendors and end users. You will monitor tasks, lead projects, train staff, and ensure SOPs, GLPs, and regulatory compliance are met.

Qualifications

• DEC or DEP in sciences.
• At least 5 years of CRO or Pharmaceutical experience.
• GLP/GCP environment experience.
• IT knowledge is an asset.
• Experience with Change Management approaches.
• Excellent presentation, verbal, and written communication in French & English.
• MS Office proficiency and familiarity with Watson LIMS.

Responsibilities

• Lead day-to-day support for Sample Management and issue resolution.
• Ensure tasks are completed within defined timelines and re-assign as needed.
• Organize freezer storage and optimize space.
• Conduct in-life verifications and document results and recommendations.
• Provide training and mentoring to staff.
• Drive efficiency projects and standardization efforts.
• Collaborate with stakeholders to gather requirements.
• Act as Watson specialist for bug fixes and enhancements.
• Develop SOPs and training guides and conduct UAT.
• Support new technologies and IT tools in Sample Management.

Skills

Watson LIMS

Automation

Change management

Analytical thinking

Communication (EN)

Education

DEC/DEP in sciences

Tools

MS Office

SharePoint

IT systems

Programming basics (JS/SQL/HTML)

Job description

Your New Company!

At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you’re a recent college graduate or seeking your next career opportunity, it’s time to discover your future at Altasciences.

We are better together and together We Are Altasciences.

About The Role

The Senior Technical Specialist will be the technical subject matter expert for Sample Management technicians and technical specialists. The Senior Technical Specialist will also be the subject matter expert in process improvements for our Sample Management groups. This role requires constant collaboration with Sample Management Technicians, Scientists, and IT to ensure we are delivering the most efficient and streamline quality services. The Senior Technical Specialist, will be responsible for monitoring tasks conducted in the Sample Management groups and will be leading various projects collaborating with end users, vendors, and cross functional teams to provide high quality Sample Management services and assist the supervisor to identify and prioritize opportunities for process improvements and standardization resulting in cost and time savings. They will be able to identify, implement, support, and validate Sample Management applications.
Along with Identifying and implementing automated solutions for specific needs and provide instrument, software, and application support for Sample Management groups. They will also support and troubleshoot day-to-day issues and perform investigation for Sample Management groups.

What You’ll Do Here

• Responsible to find solutions and support day-to-day issues for Sample Management.

• Ensures that assigned tasks to Sample Management Technicians are completed within timelines as defined by the supervisor, or that tasks are re-assigned when needed.

• Ensures freezers storage space is well organized and optimized.

• Conducts in-life verifications and provides results/follow-ups/suggestions for improvements following observations.

• Provides training/coaching/mentoring of employees.

• Involved in operational Sample Management efficiency projects and process improvements by identifying gaps and proposing solutions.

• Collaborates with key stakeholders to organize meetings and gather user requirements.

• Acts as a Watson specialist for bug investigation and enhancements.

• Identifies requirements and elaborates recommendations for new equipment or applications for proposed solutions.

• Acts as a liaison between departments, IT and external vendors to deploy different applications and software tools.

• Works with IT department to adapt and optimize IT tools.

• Executes user acceptance tests. Writes SOPs and training guides to ensure proper implementation.

• Trains laboratory employees on Watson LIMS and other software.

• Establishes project timelines and ensures timely delivery.

• Conducts work tasks in compliance with applicable SOPs, GLPs and all applicable regulations.

• Presents to other departments, sharing updates or new initiatives.

• Organizes team meetings. Organizes employees work schedules.

• Provides technical support for new technologies in Sample Management.

• Diagnoses hardware/software issues & devise solutions in close collaboration with Sample Management team and vendors.

What You’ll Need to Succeed

• Education : DEC or DEP in sciences.

• At least 5 years of relevant CRO or Pharmaceutical experience.

• Knowledge and experience working in a GLP/GCP environment.

• Knowledge in IT will be an asset.

• Experience with Change Management approaches.

• Excellent presentation, verbal, and written communication skills both in French & English.

• Excellent analytical and problem-solving skills.

• Software: MS-Office (Excel, Outlook, Power Point, Word, SharePoint, Access).

• Knowledge of Watson LIMS will be considered an asset.

• Programming skills will be considered an asset (Ex. Java script, VB, SQL, HTML, etc…).

What We Offer

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Altasciences’ Benefits Package Includes

• Health/Dental/Vision Insurance Plans

• 401(k)/RRSP with Employer Match

• Paid Vacation and Holidays

• Paid Sick and Bereavement Leave

• Employee Assistance & Telehealth Programs

• Telework when applicable

Altasciences’ Incentive Programs Include:

• Training & Development Programs

• Employee Referral Bonus Program

• Annual Performance Review

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MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!