Senior Technical Specialist, Sample Management

CareAbout

Harleysville (PA)

On-site

USD 100,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Health/Dental/Vision Insurance Plans

401(k)/RRSP with Employer Match

Paid Vacation and Holidays

Paid Sick and Bereavement Leave

Employee Assistance & Telehealth

Telework when applicable

Training & Development Programs

Employee Referral Bonus Program

Annual Performance Review

Job summary

Altasciences is seeking a Senior Technical Specialist to serve as the technical SME for Sample Management. You will lead process improvements, collaborate with technicians, scientists, and IT, and implement automated solutions while ensuring quality and compliance.

You will monitor tasks, train staff on Watson LIMS and related software, and drive projects from planning through validation. Strong CRO/pharma experience and bilingual communication are essential.

Qualifications

5+ years CRO/Pharma experience in a regulated environment.
Strong understanding of GLP/GCP requirements and documentation.
Solid IT knowledge with ability to support laboratory IT tools.
Experience with change management methodologies and project work.
Excellent bilingual communication skills in French & English.
Strong analytical and problem-solving abilities for lab processes.
Programming skills (e.g., JavaScript, VB, SQL, HTML) advantageous.

Responsibilities

Provide day-to-day issue resolution for Sample Management systems and users.
Lead projects, coordinate with technicians, scientists, and IT for improvements.
Coordinate training and mentoring of staff on Watson LIMS and related tools.
Identify requirements for new equipment or software and validate solutions.
Collaborate with vendors and cross-functional teams to deploy applications.
Execute UATs, write SOPs, and create training guides for proper implementation.
Ensure compliance with SOPs, GLPs, and regulatory standards.

Skills

5+ years CRO/Pharma experience

GLP/GCP experience

IT knowledge

Change management

French & English communication

Analytical & problem-solving

Programming skills (JavaScript, VB,SQL

Education

DEC or DEP in sciences

Tools

MS-Office (Excel, Outlook, PowerPoint, Word, SharePoint, Access)

Watson LIMS

Job description

About The Role

The Senior Technical Specialist will be the technical subject matter expert for Sample Management technicians and technical specialists. The Senior Technical Specialist will also be the subject matter expert in process improvements for our Sample Management groups. This role requires constant collaboration with Sample Management Technicians, Scientists, and IT to ensure we are delivering the most efficient and streamline quality services. The Senior Technical Specialist, will be responsible for monitoring tasks conducted in the Sample Management groups and will be leading various projects collaborating with end users, vendors, and cross functional teams to provide high quality Sample Management services and assist the supervisor to identify and prioritize opportunities for process improvements and standardization resulting in cost and time savings. They will be able to identify, implement, support, and validate Sample Management applications.
Along with Identifying and implementing automated solutions for specific needs and provide instrument, software, and application support for Sample Management groups. They will also support and troubleshoot day-to-day issues and perform investigation for Sample Management groups.

What You’ll Do Here

Responsible to find solutions and support day-to-day issues for Sample Management.
Ensures that assigned tasks to Sample Management Technicians are completed within timelines as defined by the supervisor, or that tasks are re-assigned when needed.
Ensures freezers storage space is well organized and optimized.
Conducts in-life verifications and provides results/follow-ups/suggestions for improvements following observations.
Provides training/coaching/mentoring of employees.
Involved in operational Sample Management efficiency projects and process improvements by identifying gaps and proposing solutions.
Collaborates with key stakeholders to organize meetings and gather user requirements.
Acts as a Watson specialist for bug investigation and enhancements.
Identifies requirements and elaborates recommendations for new equipment or applications for proposed solutions.
Acts as a liaison between departments, IT and external vendors to deploy different applications and software tools.
Works with IT department to adapt and optimize IT tools.
Executes user acceptance tests. Writes SOPs and training guides to ensure proper implementation.
Trains laboratory employees on Watson LIMS and other software.
Establishes project timelines and ensures timely delivery.
Conducts work tasks in compliance with applicable SOPs, GLPs and all applicable regulations.
Presents to other departments, sharing updates or new initiatives.
Organizes team meetings. Organizes employees work schedules.
Provides technical support for new technologies in Sample Management.
Diagnoses hardware/software issues & devise solutions in close collaboration with Sample Management team and vendors.

What You’ll Need to Succeed

Education : DEC or DEP in sciences.
At least 5 years of relevant CRO or Pharmaceutical experience.
Knowledge and experience working in a GLP/GCP environment.
Knowledge in IT will be an asset.
Experience with Change Management approaches.
Excellent presentation, verbal, and written communication skills both in French & English.
Excellent analytical and problem-solving skills.
Software: MS-Office (Excel, Outlook, Power Point, Word, SharePoint, Access).
Knowledge of Watson LIMS will be considered an asset.
Programming skills will be considered an asset (Ex. Java script, VB, SQL, HTML, etc…).