Senior Technical Specialist, General Liability

Travelers Insurance; Hartford (CT); On-site; USD 94,000 - 156,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Pension Plan

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers Insurance seeks a Senior Technical Specialist, General Liability, to manage and investigate complex injury and property-damage claims from notice to resolution. You’ll determine coverage, evaluate liability, assess damages, and maintain reserves with authority, while delivering timely payments.

The role emphasizes advanced claims management, litigation coordination, and mentoring of professionals, including higher-severity claims guidance, in a fast-paced environment.

Qualifications

• Bachelor’s degree or higher required.
• 3+ years bodily injury liability and/or property damage claim experience.
• Active adjuster license as required by state law.
• Experience with claims management systems and MS Office.
• Ability to communicate clearly with stakeholders and manage high-stakes negotiations.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation within authority.
• Investigate information with relevant parties to determine coverage and liability.
• Provide timely, professional communication to customers, counsel, and stakeholders.
• Develop and execute advanced resolution strategies and coordinate resources.
• Partner with Counsel to develop litigation management strategies.
• Negotiate settlements with key stakeholders within delegated authority.
• Maintain accurate records in claim management systems.
• Identify areas to improve current processes and propose solutions.
• Adapt to new technology implementations and AI tools while maintaining productivity.

Skills

Communication skills

Analytical thinking

Negotiation

Customer service

Attention to detail

Decision making

Stress management

Leadership

Adaptability

Education

Bachelor’s Degree

Tools

Claims management systems

Microsoft Office

Enterprise tech platforms

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$94,400.00 - $155,800.00

Target Openings

1

What Is the Opportunity?

As a Senior Technical Specialist, General Liability, you will be responsible for managing and investigating complex and higher-severity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight. In this senior technical role, you will leverage advanced expertise in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely and fair resolution. You will foster positive, professional relationships with customers and key stakeholders on matters involving significant litigation and extended resolution timelines. You will actively mentor and coach Claim Professionals, including providing higher-severity claims mentoring to enhance higher-level skill sets.

What Will You Do?

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority. Typically, handles personal and/or business insurance high complexity liability claims with coverage disputes and contractual indemnity issues.
• Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage which may include personal and advertising injury claims, and establish appropriate reserves in accordance with policy terms and management guidance.
• Provide timely and professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Develop and execute advanced resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Partner with Counsel to develop, direct, and execute litigation management strategies.
• Manage multi-party negotiations with key stakeholders to achieve optimal claim resolutions within delegated authority limits.
• Maintain accurate records of claim activity in claim management systems.
• Identify areas in which we can improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Four years of bodily injury claim and litigation experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills with the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgement, and make effective decisions independently.
• Exceptional customer service skills; ability to proactively manage customer expectations, resolve escalated issues, and maintain trust throughout complex claims.
• Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
• Advanced conflict resolution and negotiation skills; ability to manage disputed high-value claims, negotiate settlements, and coordinate with legal counsel.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
• Demonstrated ability to interpret, apply, and clearly articulate complex policy language, endorsements, exclusions to assess coverage and claim eligibility.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

What is a Must Have?

• High School Diploma or GED.
• Three years of bodily injury liability, property damage liability, or comparable claim related experience.

What Is in It for You?

• Health Insurance:Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .