Senior Technical Solutions Engineer

RegScale; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

RegScale is seeking a Senior Technical Solutions Engineer to serve as the technical expert in customer engagements, driving platform adoption and measurable outcomes.

You will lead post-sales onboarding, run workshops, develop integrations and scripts, and train customers to maximize value from RegScale across environments including Docker and Kubernetes.

Qualifications

• 10+ years of relevant experience in technical services or solutions engineering.
• Experience in enterprise software or B2B SaaS, ideally cybersecurity or GRC.
• Strong troubleshooting and communication skills; ability to work cross-functionally.
• Excellent problem-solving abilities and customer-focused approach.
• U.S. Citizenship required; background checks and drug testing.

Responsibilities

• Lead post-sales onboarding to achieve production readiness and long-term adoption.
• Participate in solution workshops to identify requirements and shape strategies.
• Develop Python scripts to load customer data and integrate RegScale with external tools.
• Create, maintain, and document product integration scripts for extensibility.
• Demonstrate RegScale in customer engagements and sales support scenarios.
• Deliver customer training for adoption and enablement.
• Capture customer requirements for product and pilot new features.
• Create technical training with demos, code samples, and hands-on exercises.
• Collaborate with Customer Success to increase utilization and identify expansion opportunities.
• Provide responsive technical support and troubleshoot customer issues.

Skills

Python

Bash

Go

REST APIs

Cloud familiarity

Requirements gathering

API integration

Problem-solving

Education

Bachelor's degree in CS/Engineering

Master's degree

Tools

Docker

Kubernetes

REST API integration

Cloud platforms (AWS/GCP/Azure)

Job description

RegScale is a continuous controls monitoring (CCM) platform that helps organizations automate and scale their security, risk, and compliance programs. We are at an inflection point, transitioning from startup execution to a disciplined, enterprise ready engineering organization, and we are building the team that will take us there. This is a meaningful problem domain: the work you build directly helps organizations manage risk, meet regulatory requirements, and operate more securely at scale.

Position

We are seeking a Senior Technical Solutions Engineer to serve as the technical expert in customer engagements with a laser focus on driving platform adoption and delivering measurable customer outcomes. This role is anchored in utilizing RegScale’s technology to address complex security, risk, and compliance challenges. This individual combines technical prowess and exceptional customer service to deliver unparalleled value that drives customer success. If you’re excited to be part of a fast-paced startup, have a passion for solving customer problems and love to deliver solutions that customers can count on, then we would love to meet you.

Key Responsibilities

• Provide comprehensive post-sales onboarding assistance, ensuring customers reach full production readiness and achieve long-term adoption. This includes assisting customers and partners with deploying RegScale across various environments, including Docker and Kubernetes.
• Participate in solution workshops with customers to identify key requirements and objectives and help shape prescriptive technical strategies to address their needs.
• Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms.
• Create, maintain, and document product integration scripts to support ongoing platform extensibility and customer use cases.
• Develop technical solutions and demonstrate the RegScale platform in both customer engagement and sales support scenarios.
• Deliver customer training to support successful platform adoption and ongoing user enablement.
• Capture and communicate customer technical requirements to the Product team to inform future enhancements, while actively supporting product development by piloting and testing new features.
• Enable the Customer Success team by creating technical training for customers that include product demonstrations, example code, and hands-on exercises.
• Collaborate with the Customer Success team to support existing customers by increasing platform utilization and identifying expansion opportunities.
• Provide responsive technical support to customers, helping troubleshoot issues and guide resolution.

Required Skills

• Proficiency in scripting languages such as Python or Bash, with experience in at least one additional programming language (e.g., C#, Golang, Rust, Angular, SQL, Typescript, Java, JavaScript, etc.).
• Proficiency in AWS, GCP, or Azure is a big plus.
• 5+ years of software engineering experience.
• Experience with data manipulation of both structured and unstructured data, including data exchange, transformation, and developing REST APIs and custom scripts.
• Proficient in requirements gathering
• Hands-on experience accessing and integrating with commercial software platforms via documented APIs or building Point-to-Point Integrations.
• Familiarity with Python-based frameworks, with bonus points for experience using Python, Go, and Rust in real-world integration or automation scenarios.
• Strong problem-solving skills with the ability to think creatively and troubleshoot complex technical challenges across customer environments.

Education/Training, Qualifications, And Certification

• Bachelor's degree in computer science, engineering, or related technical field and 10+ years of relevant experience, or a master's degree and 7+ years of experience.
• Demonstrated success operating as part of a high-performing, cross-functional team in technical services or solutions engineering capacity.
• Proven experience in an enterprise software or B2B SaaS company, ideally in cybersecurity or GRC space.
• Strong troubleshooting and diagnostic skills, with the ability to resolve complex customer issues and communicate solutions effectively.
• Passion for solving customer problems and driving long-term value through adoption, enablement, and relationship-building.
• U.S. Citizenship required. Position is subject to background checks and unannounced drug testing.