Senior Technical Solutions Engineer

RegScale, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

RegScale, Inc. is seeking a Senior Technical Solutions Engineer to act as the technical expert in customer engagements, driving platform adoption and measurable outcomes across security, risk, and compliance workflows.

The role combines deep technical capabilities with exceptional customer service, delivering solutions that customers can rely on in a fast-paced startup environment. US citizenship is required, and the candidate will collaborate closely with the Customer Success and Product teams.

Qualifications

• 5+ years of software engineering experience.
• Experience with data manipulation and REST APIs.
• Proficiency in multiple programming languages and cloud platforms.

Responsibilities

• Provide post-sales onboarding and drive platform adoption.
• Contribute to solution workshops and shape technical strategies.
• Develop Python scripts to load data and integrate with external tools.
• Create and maintain product integration scripts.
• Demonstrate RegScale in customer engagements and sales support.
• Deliver customer training for platform enablement.
• Capture requirements for Product and pilot new features.
• Create technical training materials for customers.
• Support existing customers to increase utilization and expansion.
• Provide responsive technical support and issue resolution.

Skills

Python

Bash

C#

Golang

Rust

SQL

Typescript

JavaScript

AWS

GCP

Azure

REST APIs

Data manipulation

Requirements gathering

API integrations

Troubleshooting

Education

Bachelor’s degree in computer science or related field

10+ years of relevant experience or Master’s degree with 7+ years

Tools

Docker

Kubernetes

Job description

RegScale is a continuous controls monitoring (CCM) platform that helps organizations automate and scale their security, risk, and compliance programs. We are at an inflection point, transitioning from startup execution to a disciplined, enterprise ready engineering organization, and we are building the team that will take us there. This is a meaningful problem domain: the work you build directly helps organizations manage risk, meet regulatory requirements, and operate more securely at scale.

Position

We are seeking a Senior Technical Solutions Engineer to serve as the technical expertin customer engagements with a laser focus on driving platform adoption and delivering measurable customer outcomes.This role is anchored in utilizingRegScale’stechnology to address complex security, risk, and compliance challenges. This individual combines technical prowess and exceptional customer service to deliver unparalleled value that drives customer success. Ifyou’reexcited to be part of a fast-paced startup, have a passion for solving customer problemsand love to deliver solutions that customers can count on, then we would love to meet you.

Key Responsibilites

• Provide comprehensive post-sales onboardingassistance, ensuring customers reach full production readiness and achieve long-term adoption. This includes assisting customers and partners with deployingRegScaleacross various environments, including Docker and Kubernetes.

• Participate in solution workshops with customers toidentifykey requirements andobjectivesandhelp shape prescriptive technical strategies to address their needs.

• Develop Python scripts to load customer data and integrateRegScalewith external commercial tools and platforms.

• Create,maintain, and document product integration scripts to support ongoing platform extensibility and customer use cases.

• Develop technical solutions anddemonstratetheRegScaleplatform in both customerengagementand sales support scenarios.

• Deliver customer training to support successful platform adoption and ongoing user enablement.

• Capture and communicate customer technical requirements to the Product team to inform future enhancements, while actively supporting product development by piloting and testing new features.

• Enable the Customer Success team by creating technicaltrainingfor customers that include product demonstrations, example code, and hands-on exercises.

• Collaborate with the Customer Success team to support existing customers by increasing platformutilizationandidentifyingexpansion opportunities.

• Provide responsive technical support to customers, helping troubleshoot issues and guide resolution.

Required Skills

• Proficiencyin scripting languages such as Python or Bash, with experience in at least oneadditionalprogramming language (e.g., C#,Golang,Rust,Angular,SQL,Typescript,Java, JavaScript,etc.).

• Proficiencyin AWS, GCP, or Azure isa big plus.

• 5+ years of software engineering experience.

• Experience with data manipulation of both structured and unstructured data, including data exchange, transformation, anddevelopingRESTAPIs and custom scripts.

• Proficient in requirementsgathering

• Hands-on experience accessing and integrating with commercial software platforms via documented APIsorbuildingPoint-to-Point Integrations.

• Familiarity with Python-based frameworks, with bonus points for experience usingPython, Go, and Rustin real-world integration or automation scenarios.

• Strong problem-solving skills with the ability to think creatively and troubleshoot complex technical challenges across customer environments.

Education/Training, Qualifications, And Certification

• Bachelor’s degree in computer science,engineering, orrelatedtechnical field and 10+ years of relevant experience, or amaster’sdegree and 7+ years of experience.

• Demonstrated successoperatingas part of a high-performing, cross-functional team intechnicalservices or solutions engineering capacity.

• Proven experience in an enterprise software or B2B SaaS company, ideally incybersecurityorGRC space.

• Strong troubleshooting and diagnostic skills, with the ability to resolve complex customer issues and communicate solutions effectively.

• Passion for solving customer problems and driving long-term value through adoption, enablement, and relationship-building.

• U.S. Citizenshiprequired. Position is subject to background checks and unannounced drug testing.