Senior Technical Services Specialist

100 Miami University; United States; On-site; USD 24,000 - 35,000; Part time

Job summary

Miami University is seeking a Senior Technical Services Specialist to maintain and repair complex computer hardware and software. This temporary, fixed-term role directly supervises classified staff and supports the department’s technology needs.

You will install, test, and maintain hardware, diagnose problems, assist users of department software, manage inventories, and schedule work. A associate's degree in Computer Science with three years of experience or an equivalent combination is

Qualifications

• Requires an associate's degree in Computer Science.
• Requires three years of computer experience.
• Equivalent combination of education and experience considered.

Responsibilities

• Installs, tests, and maintains computer hardware.
• Identifies and resolves hardware problems or escalates.
• Installs, tests, and debugs client software.
• Assists users of department software.
• Maintains inventory of supplies and tools.
• Supervises classified staff and schedules work.

Skills

Computer maintenance

Operating systems

Software knowledge

Education

Associate's degree in Computer Science

Job description

Job Title Senior Technical Services Specialist Department Applied Computing and Engineering Technology Department Worker Type Temporary (Fixed Term) Pay Type Hourly Hourly Rate 21.4 Work Shift Scheduled Weekly Hours 20 Benefit Eligible Yes Post-Offer, Pre-Employment Physical Required? No

Job Description Summary Maintains and performs complex repair on computer hardware and software. Directly supervises classified employees.

Job Description Essential Duties Installs, tests, and maintains computer hardware; performs routine cleaning and preventive maintenance. Identifies cause of computer hardware problems; resolves or contacts appropriate person for additional assistance. Installs, tests, and debugs client software Assists users of department software; answers questions and provides information. Maintains an inventory of supplies and tools, reorders as necessary. Supervises other classified staff. Schedule work and assign tasks; monitor and review performance.

Minimum Qualifications Requires an associate's degree in Computer Science and three years of computer experience, or an equivalent combination of education and experience Required Knowledge, Skills, and Abilities Knowledge of computer maintenance and repair Knowledge of computer operating systems Knowledge of software used by department

Additional Position Information (if applicable) Special Instructions (if applicable) None Additional Information A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Remote Work For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University. Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560.

Clery Act As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information. Miami University is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty, staff, and student employees are the fuel that drives Miami! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the Miami experience. Miami’s main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus. Our regional campuses are located in Hamilton, Middletown, and the Voice of America Learning Center in West Chester, Ohio. For faculty and staff, Miami offers a great work environment and competitive benefits. We invite you to experience Miami and see how you can support the University’s Mission.