Senior Technical Service Account Manager

Tate & Lyle; Hoffman Estates (IL); On-site; USD 89,000 - 130,000; Full time

Job summary

Tate & Lyle seeks an Associate Principal Food Scientist to enhance customer engagement through technical support in the food industry. The ideal candidate will have extensive knowledge in food systems and ingredient functionality, particularly in the stevia market, and a proven track record of driving technical solutions to sales growth. This role offers an exciting opportunity to engage with a variety of clients while championing innovative product solutions.

Benefits

Medical, Dental, Vision coverages

Paid time off including vacation and sick time

401K with company match

Company paid life insurance

Lifestyle Spending Account

Employee Assistance Program

Qualifications

• 10+ years of experience in the food industry required.
• Sound knowledge of food science, food chemistry, food microbiology, and food processing.
• Master’s degree preferred.

Responsibilities

• Develop relationships with new and under-developed customers to drive projects.
• Lead customer projects while providing technical expertise.
• Support solution design and sales opportunities by understanding customer needs.

Skills

Relationship Management

Food Systems Knowledge

Ingredient Functionality

Communication

Analytical Thinking

Project Management

Education

Bachelor’s Degree in Food Science, Chemistry, Engineering

Job description

Description/Job Summary:

An Associate Principal Food Scientist will provide technical support to new or existing customers with growth potential to grow sales of Tate & Lyle ingredients. This position requires a technical professional with 10+ years of experience in the food industry with strong knowledge of food systems, ingredient functionality, and processing across a broad range of food applications. Qualified candidates will also have a strong knowledge of stevia ingredients and the stevia market. Experience with beverages and flavor formulations and processing of these products is desired. The candidate must have strong communication and interpersonal skills and be comfortable working in a fast-paced environment with a large number of customers across a broad range of applications. Contribution is measured through quality growth in the technical project and stevia pipelines, and conversion of technical opportunities to sales. Willingness to travel up to 50%.

Responsibilities:

• Develop close working relationship with the technical community of new customers or under-developed existing customers. Identify, penetrate and build relationship with key decision makers leading to new opportunities and projects.
• Work cross functionally within Tate & Lyle to ensure customer performance goals are met.
• Lead customer projects and provide technical expertise and support to develop high quality, cost effective solutions.
• Partner with sales teams to build a strong project pipeline by identifying and shaping new opportunities.
• Capture new technical leads/opportunities to build a strong project pipeline in CRM system. Independently review projects, growth, and ability to move projects through development stages.
• Responsible for understanding customer needs and using these insights to support solution design, pipeline development and technical strategies.
• Understand customer culture, capabilities, structures and processes utilizing these insights to support the development of fit for purpose solutions.
• Follow and share market intelligence and industry trends to contribute to solution development.
• Promote Tate & Lyle’s technical leadership position by presenting new product ideas and technologies to existing and potential customers.
• Support customers in using ingredients by leveraging understanding of Tate & Lyle’s ingredients portfolio and their applications.
• Support colleague’s promotion of stevia across North America.
• Have a deep understanding of how flavor houses operate to drive solution sales within them
• Create recognition for Tate & Lyle‘s ingredients/technologies by developing and fostering relationships within the industry.
• Build a strong and diverse internal network to be able to draw upon the right sources of expertise as required.

Key Competencies:

• Understands and anticipates customer/market aims, needs, processes and success measures, to better develop and position solutions that have real impact.
• Assumes primary technical responsibility of customer interactions, draws out issues with timely responses
• Leads complex technical discussions with customers, mentors others on customer’s needs, develops strategies and influences stakeholders
• Combines insights on technical expertise, the external environment and our customers’ business with a deep understanding of Tate & Lyle to drive commercially astute business decisions consistent with our strategic objectives.
• Shares industry and market information back into business, participates in new business technical assessment, determines implicates of solution development and adoption, understand competitive solutions
• Drives new business technical assessment, combines understanding of T&L and customer value chain to grow the business, demonstrates strong commercial acumen, creates plans and strategies to mitigate risk
• Thinks creatively, analytically and holistically, employing innate curiosity to explore problems and generate impactful solutions.
• Effectively questions and explores concepts, represents the voice of the customer, adapts and delivers compelling value propositions
• Coaches team members and customers, develops and communicates compelling technical insights to secure customer commitment to engage in new solution design
• Carries out rigorous and high-quality research that elevates Tate & Lyle’s brand as a world-class solutions provider.
• Clearly and logically plans projects, follows processes and procedures, supports technical trials, analyzes large amounts of data to define the critical issues and make recommendations
• Determine best practices and the recommended path forward, adapts processes to better suit customer, recognizes issue to be resolved and can build multiple solution paths, proactively ensures alignment across multiple teams
• Acts as an advisor, both internally to drive the direction of Tate & Lyle and externally to inform thinking and action when solving complex problems. Leverages a deep understanding of stakeholders, partners and customers to influence and collaborate effectively.
• Develops broad industry network, build relationship with key internal colleagues, shares insights with cross-functional stakeholders, keeps stakeholders aligned and engaged
• Develops internal and external networks, engages a wide range of stakeholders, effectively influences with compelling rationale and recommendations, enables the sharing of insights with cross-functional stakeholders, identifies and navigates organizational dynamics
• Takes accountability for delivering world class solutions. Pro-actively takes ownership and shows initiative in leading and contributing to high-quality and timely work.
• Identifies and seizes new opportunities, converts plans into own tactics, monitors and assesses progress, takes responsibility to ensure quality and timeliness of deliverables
• Develops tactics and modified technology as needed, oversees design and delivery of complex customer implementations, creates clarity for self and others, holds people accountable for deliverables, embeds culture of continuous improvement

Qualifications:

• Education: Bachelor’s Degree is required (Master’s degree preferred) preferably in food science, chemistry, engineering or related area of study
• Food industry experience: 10+ years of experience in the food industry.
• Food formulation experience and understanding of food systems and ingredient functionality required. Sound knowledge of food science, food chemistry, food microbiology, and food processing.
• Broad industry experience including experience drawing on relationship management and professional maturity.
• Willingness to travel up to 50% (car and/or air)

Tate & Lyle complies with all local/state regulations requiring salary range transparency.

When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.

The pay range for this position is: $89,000 - $130,000.

In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:

• Medical, Dental, Vision coverages
• Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
• 401K with company match
• Company paid life insurance
• Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities.

#LI-RF1

*The Job title, role and responsibilities are subject to change based on qualifications / experience of the candidate and the business needs of the company.

California Consumer Privacy Act ("CCPA")

The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.