Senior Technical Project Manager

Information Consulting Services; New York (NY); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company is looking for a Technical Project Manager to spearhead digital transformation initiatives. This role requires strong program leadership to manage multiple workstreams involving eCommerce, sales enablement, and customer experience. The ideal candidate will have extensive experience in B2C digital environments and be skilled in aligning technical delivery with strategic business goals.

Qualifications

• 10+ years as a Technical Project Manager in digital/eCommerce.
• Proven success in managing multi-workstream programs.
• Deep knowledge in B2C digital commerce and customer engagement.

Responsibilities

• Oversee end-to-end technical delivery across six workstreams.
• Collaborate with CX stakeholders to enhance user experience.
• Support agile delivery by coordinating sprint planning and stakeholder communication.

Skills

Leadership

Communication

Collaboration

Project Management

Agile Methodologies

Education

PMP Certification

Scrum Master Certification

Agile Certification

Tools

Salesforce

MuleSoft

Headless CMS

AI chatbots

Job description

Title: Technical Project Manager (Digital Commerce & CX)

Location: Remote (EST preferred, occasional onsite in NY or SC)

Duration: 6+ months (Contract, potential to hire)

Start Date: ASAP

Citizenship Requirements: US Citizens and Green Card holders only

Industry: Consumer Products

Job Summary:

We are seeking a high-impact Technical Project Manager to lead digital transformation initiatives across key customer-facing domains including eCommerce, sales enablement, and customer experience. This role requires strong program leadership to manage multiple workstreams and deliver enterprise-wide solutions that improve customer retention, lifetime value, and digital engagement.

The ideal candidate has deep experience managing large, cross-functional initiatives in B2C digital environments and excels at aligning technical delivery with strategic business goals.

Key Responsibilities:

• Program Oversight: Manage end-to-end technical delivery across six workstreams: Front-End/Platform Development, Productization, Data Foundation, Testing & Validation, Science, and Customer Experience.
• Strategic Alignment: Partner with Growth, Marketing, and Sales to ensure technical programs support business goals like conversion, LTV, and retention.
• Customer Experience Focus: Collaborate with CX stakeholders to identify digital friction points and define solutions that enhance user experience and reduce churn.
• Solution Coordination: Oversee delivery of solutions across platforms including Salesforce, MuleSoft, headless CMS, AI chatbots, and mobile/web applications.
• Roadmap Development: Help shape and manage roadmaps that support personalization, loyalty, and omnichannel digital initiatives.
• Agile Program Delivery: Support agile delivery by coordinating sprint planning, backlog prioritization, and stakeholder communication.
• Compliance & Governance: Ensure technical solutions meet compliance standards (PCI, CCPA, GDPR) and align with data privacy and reporting needs.
• Digital Transformation Leadership: Drive execution of complex transformation programs, ensuring cross-functional alignment and accountability.

Required Qualifications:

• 10+ years of experience as a Technical Project Manager or similar leadership role in digital/eCommerce initiatives.
• Proven success managing multi-workstream programs across technical and business teams.
• Deep knowledge of B2C digital commerce, mobile/web platforms, and customer engagement strategies.
• Experience with Salesforce, MuleSoft, headless CMS, and API integrations.
• Familiarity with cloud infrastructure, agile methodologies, and web development concepts.
• Strong communication and collaboration skills across technical and non-technical stakeholders.
• Demonstrated ability to lead digital transformation and CX programs at scale.

Preferred Qualifications:

• Industry experience in Retail and health & wellness.
• Exposure to AI-driven digital experiences or recommendation engines.
• Familiarity with platforms like Builder.io or similar content tools.
• PMP, Scrum Master, or Agile certifications a plus.