Senior Technical Program Manager, Supplier Business Remote, United States

Parachute Health, LLC; United States; Remote; USD 145,000 - 165,000; Full time

Job summary

An innovative remote-first startup is seeking a Senior Technical Program Manager to enhance supplier business workflows. This role involves collaborating across multiple teams to ensure alignment and effective execution of strategic initiatives. You'll be pivotal in improving patient outcomes by streamlining the ordering process for medical equipment. Join a mission-driven organization that values efficiency and simplicity in healthcare delivery, and make a significant impact on millions of lives while thriving in a dynamic and fast-paced environment.

Benefits

Medical, Dental, and Vision Coverage

401(k) Retirement Plan

Remote-First Company

Equity Incentive Plan

Annual Company-Wide Bonus (up to 15%)

Flexible Vacation Policy

Summer Fridays - 5 Fridays Off During Summer

Monthly Internet Stipend

Annual Home Office Stipend

Co-Working Space Reimbursement

Qualifications

• Strong stakeholder engagement and capacity planning skills.
• Technical background to identify gaps and contribute to discussions.

Responsibilities

• Coordinate multi-team work and influence decision-making.
• Monitor progress and resolve risks with mitigation strategies.
• Facilitate collaboration among diverse teams.

Skills

Technical Background

Stakeholder Engagement

Capacity Planning

Project Management

Communication Skills

Education

Program or Project Management Certification

Job description

Senior Technical Program Manager, Supplier Business

Remote, United States

Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death.

At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple.

We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.

As a fast-growing, remote-first startup, we are seeking a Senior Technical Program Manager to gain deep understanding of our supplier business workflows to help execute our Supplier Generate Growth Strategy. This is an opportunity to directly contribute to improving the lives of millions of patients and play a pivotal role in our organization.

The Role
You will be a key player in our Supplier business that cross-cuts multiple teams and user personas focused on aligning go to market efforts with R&D development. You will work with the product team, engineering team, design team, operations team, customer success team, executive team, external customer teams, and data team helping the team bring the product vision from concept through execution. You'll be responsible for coordinating multi-team work, influencing solutions and decision-making, and curating space for teams to collaborate and solution against a critical strategic area of our business.

What You'll Do

• Ensure proper execution of strategy vision across multiple teams that consist of Product Managers, Engineers, Designers and Data Leads as well as both internal and external stakeholders.
• Monitor and report the status of progress while steering the team to identify and resolve risks and problem prevention with mitigations.
• Curate space for, and facilitate, coordination between all team members and stakeholders.
• Own development and maintain project plans - both internal and external.
• Oversee capacity planning for initiatives within the Supplier business.
• Effectively communicate both verbally and written to maintain alignment.
• Build relationships and empathize with teammates and stakeholders perspectives to drive trusted understanding.
• Manage and maintain expectations with both internal and external stakeholders.
• Surface innovative approaches when teams are missing processes or mechanisms to coordinate and collaborate together.
• Demonstrate resilience, tenacity and consistent accountability that sets an example for all teams.
• Be seen as a trusted, consistent, reliant voice by helping translate and define a common language between many people, altitude and audiences.
• Sustain strong attention to detail, remain highly analytical when organizing and maintaining multiple tracks of work ‘in the air’ across multiple cross functional teams.
• Consistently embody Parachute team’s values.

If you don’t meet 100% of the below qualifications, you should still consider applying.

Who You Are

You are ambitious – you are always seeking to understand and continuously learn while identifying ways to grow. You are an excellent translator – ability to convey your ideas clearly and succinctly, in verbal and written form, at a variety of altitude and audience levels, internally and externally. You are outstanding at air traffic control – demonstrable abilities in juggling multiple balls at once, comfortably.

• You have a technical background – you are able to identify technical gaps, missing functionality, and can be a contributor in a technical discussion with engineering leaders - internally and externally.

You are experienced in capacity planning and roadmapping – you can oversee multiple dependent workstreams, and are able to proactively address risks - product risks and technical risks - before they arise. You have good product instincts and understand when to ask questions, and where there are risks with a bias towards delivering value. You are extremely accountable – you are a natural partner to those around you, you help other people shine and lean into their strengths, have a track record working with different personalities and different experience levels and have a knack for bringing folks along, ensuring everyone feels heard and always close loops.

• You have strong stakeholder engagement skills – ability to empathize with different perspectives and create alignment around priorities by anchoring to strategy and vision.
• You thrive in ambiguous situations – you have high levels of agency, are empathetic and love to tame chaos, and are excited about the opportunity to help define the Technical Program Management department at Parachute.
• You have a proven track record of working complex partnerships – you embrace an iterative approach and excel at building relationships to help navigate complexity. In general, your mindset is to make complexity feel simple to those around you.
• You are willing to travel – You are located within the United States and are willing to travel (customer sites or Parachute offsites) approximately once a quarter.

Nice to Have

• Experience in a fast-paced startup environment.
• Experience working in marketplace business.
• Experience in healthcare.
• Program or Project Management Certification.

Who You Aren’t

• You're not someone who works off assumptions. Our Technical Program Management Department always seeks to understand and works to confirm assumptions.
• You aren't someone who can only thrive in highly structured environments. We are a fast-paced startup where processes are still being defined and refined - oftentimes you will have to creatively solve problems and will be faced with opportunities.
• You aren't someone who is reactive. The team is searching for someone who is highly proactive to help everyone stay aligned, coordinated and together.

You aren't indifferent or dismissive of the perspectives of users, stakeholders, or team members. You lean into relationship building to help build trust and you always consider different perspectives to ensure everyone feels heard, valued and represented.

• You don’t surface problems without a potential solution. When surfacing a problem or risk, you always come with a potential solution or mitigation plan.

You aren't seeking to work solely in a defined scope. This role is primarily focused on Supplier Business, though there are many opportunities to support the teams you work with in different capacities and you should be excited about different growth opportunities.

Benefits

• Medical, Dental, and Vision Coverage.
• 401(k) Retirement Plan.
• Remote-First Company.
• Equity Incentive Plan.
• Annual Company-Wide Bonus (up to 15%).
• Flexible Vacation Policy.
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO).
• Monthly Internet Stipend.
• Annual Home Office Stipend.
• Co-Working Space Reimbursement.

Base Salary Band: $145,000-$165,000

Interview Process:

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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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