Senior Technical Program Manager, Leo Customer Terminals

Amazon; Memphis (TN); On-site; USD 148,700 - 201,200; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Senior Technical Program Manager (TPM) for their Leo Customer Terminals project in Memphis, TN. The ideal candidate will manage hardware and accessory development while ensuring alignment with cross-functional teams. With a salary range from $148,700 to $201,200 annually, the role requires strong technical management experience, effective communication skills, and expertise in software development. This position offers a dynamic work environment focusing on innovation and customer connectivity.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 5+ years of technical program management experience.
• Experience managing programs across cross-functional teams.

Responsibilities

• Lead the system development of aviation customer terminal products.
• Collaborate with cross-functional teams to meet key performance metrics.
• Manage critical issues and optimize resources during product development.

Skills

Technical product management

Cross-functional team collaboration

Software development

Project management

Education

Bachelor's degree in Computer Science or Engineering

Job description

Senior Technical Program Manager, Leo Customer Terminals

Job ID: 10402100 | Amazon Kuiper Manufacturing Enterprises LLC

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

Leo is looking for a Senior Technical Program Manager (TPM) located in Redmond, WA to support the Aviation Design, Product Design (Mechanical), Electrical Design and Antenna Design for the Customer Terminal (CT) Aviation Projects.

As a Senior TPM, you will lead the system development of the aviation customer terminal products, subsystem accessories, and accessories by working closely with cross‑functional teams including the Device TPM, Electrical Engineering, Product Design, Antenna Engineering, Aviation partners and Airline customers to meet key performance metrics for technical and schedule requirements.

You will ensure the hardware design and deliverables align with system software deliverables for key builds. You will collaborate with the Device TPM, Product Integrity, Finance, Operations (including Quality, Operations Program Managers, Advanced Manufacturing Engineering) to successfully mitigate challenges and maintain project milestones. You must be responsive, flexible, and able to succeed within an open and collaborative peer environment. The ideal person will treat the Senior TPM with a “Founder’s Mentality” and own all Day One deliverables like it is their own start‑up.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key Job Responsibilities

• Senior Hardware TPM needs strong verbal and written communication skills and ability to scale communications to the correct audience for decisions to be made.
• Emphasize speed of decision within the product development cycles and manage critical issues through optimized prioritization of resources and personnel.
• Work with overseas internal and external teams on developing products.
• Scale and evolve key processes and design review checkpoint mechanisms to enable responsible last‑minute decision making on one‑way and two‑way door decisions.
• Manage and communicate product development critical issues, work collaboratively to execute solutions meeting key product KPIs and escalating as required when teams are unable to reach a consensus or decisions are one‑way door.

A Day in the Life

The ideal candidate will be responsible for managing the execution of the Device Hardware and Accessories (cables, power supplies, etc.) with a balance of technical skills, bias for action, customer obsession, and ownership. The TPM will collaborate daily onsite with the hardware development team located in Redmond, WA including Product Design, Industrial Design, Electrical, and Antenna teams. On a weekly basis, the TPM will create agendas and presentations leading to meetings at the Director and VP level to make timely one‑way and two‑way door decisions to maintain project timelines, finances, requirements and deliverables.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules
• Experience managing technical programs across cross‑functional teams, building processes and coordinating release schedules
• Bachelor’s degree in Computer Science, Engineering, a related technical field or equivalent
• 5+ years of technical product or program management experience or equivalent experience

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross‑functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi‑million dollar businesses and reporting to senior leadership
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• 7+ years of delivering cross‑functional projects experience, or a Bachelor's degree and 4+ years of team management experience
• Experience applying key financial performance indicators (KPIs) to analyses, or experience communicating results to senior leadership
• Master of Business Administration, or Master's degree in a technical field

Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.

Location and Salary

USA, WA, Redmond - 148,700.00 - 201,200.00 USD annually