Senior Technical Program Manager, Experience Analytics (Core Data Products)

Amazon Web Services (AWS); Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon Development Center U.S., Inc. in Seattle seeks a Technical Program Manager to lead delivery of the EXA data product portfolio, coordinating cross-functional teams across engineering, data science, and design to deliver scalable data products.

The role requires strong program management, strategic thinking, and the ability to balance short-term delivery with long-term platform sustainability in a rapidly evolving AWS data ecosystem.

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of design or architecture experience for new and existing systems.
• Experience programming with at least one software programming language.
• Experience building software that interacts with data systems (databases, pipelines, APIs, or data platforms).

Responsibilities

• Own the delivery strategy and cross-goal coordination for EXA's core data product portfolio.
• Manage the lifecycle of complex, cross-functional data product initiatives from definition through delivery.
• Drive the extension and expansion of core data products across AWS.
• Partner with engineering, applied science, and data science leads to align priorities with outcomes.
• Drive stakeholder alignment across EXA and partner teams.
• Streamline processes to create predictable delivery paths.
• Write effective narratives to present program status and recommendations.
• Identify and mitigate program risks before blockers.

Skills

Software development

System design/architecture

Programming language

Data systems/APIs

Job description

AWS Experience Analytics (EXA) is seeking a Technical Program Manager to lead delivery of the team's core data product portfolio. EXA exists to understand how customers experience AWS — and to turn that understanding into products and intelligence that teams across AWS can use. As AWS customers shift from traditional console-based building toward AI-augmented, agent-primary, and fully autonomous workflows, the way we measure, segment, and understand customers must fundamentally change. EXA is building the data products that make that possible.

Key job responsibilities

• Own the delivery strategy and cross-goal coordination for EXA's core data product portfolio: the CLARA unified customer data platform, the AWS Experience Metrics Framework, and the AWS Customer Segmentation Framework.
• Manage the lifecycle of complex, cross-functional data product initiatives from definition through delivery — identifying dependencies, negotiating priorities, unblocking teams, and making trade-offs between short-term delivery needs and long-term platform sustainability.
• Drive the extension and expansion of core data products across AWS — increasing adoption, onboarding new consumers, improving data quality, and ensuring products scale with evolving customer and business needs.
• Partner with engineering, applied science, and data science leads to aligning technical priorities with business outcomes and ensure workstreams reinforce each other.
• Drive stakeholder alignment across EXA and partner teams, including data engineering, product, and design leaders across AWS service teams.
• Streamline process. Create predictable delivery paths that reduce coordination overhead and enable the team to move faster.
• Write effective narratives to present program status and strategic recommendations.
• Identify and mitigate program risks before they become blockers. Find paths forward in difficult situations where priorities, resources, or technical approaches are in tension.

About The Team

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, has not followed a traditional path, or includes alternative experiences, do not let it stop you from applying.

Mentorship and Career Growth We are continuously raising our performance bar as we strive to become Earth's Best Employer. That is why you will find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there is nothing we cannot achieve in the cloud.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language
• Experience building software that interacts with data systems (databases, pipelines, APIs, or data platforms)

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Experience building conversational interfaces, agent-based systems, or AI-powered tools
• Experience with front-end development (React or similar frameworks) alongside backend/infrastructure work
• Experience with Python and cloud-based data infrastructure (AWS services preferred)
• Familiarity with ML model serving, NLQ interfaces, or knowledge base architectures
• Experience working in research or analytics teams where requirements emerge from discovery rather than predefined specifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Company

Amazon Development Center U.S., Inc.

Job ID: A10407969