Senior Technical Program Manager - Digital Commerce Experience

Kavaliro; Orlando (FL); On-site; USD 125,000 - 180,000; Full time

Job summary

Kavaliro is seeking a Senior Technical Program Manager in Orlando to lead end-to-end digital commerce initiatives across web, mobile, and omnichannel platforms. You will bridge Product, UX, Engineering, Architecture, Analytics, and Operations to deliver scalable, high‑performing experiences.

The ideal candidate has 7+ years in technical software delivery, experience with enterprise commerce platforms, and strong stakeholder communication skills.

Qualifications

• 7+ years leading technical software delivery programs.
• Experience with enterprise commerce or digital experience platforms.
• Strong understanding of APIs, cloud-native applications, frontend/backend architectures, and software development lifecycle.
• Experience partnering directly with engineering leadership and product organizations.
• Excellent stakeholder communication and executive reporting skills.

Responsibilities

• Lead end-to-end delivery of digital commerce capabilities from discovery through production launch.
• Partner with Product, UX, and Engineering to define technical delivery plans and release strategies.
• Coordinate multiple engineering teams delivering customer-facing applications and backend services.
• Manage dependencies across APIs, commerce platforms, identity, payments, search, personalization, and analytics.
• Drive program governance, sprint planning, release readiness, and implementation planning.
• Ensure scalability, accessibility, performance, and operational readiness are incorporated throughout delivery.
• Coordinate testing strategies, production validation, and post-release monitoring.
• Track delivery health using engineering metrics and business outcomes.
• Identify technical risks and drive mitigation plans across distributed teams.

Skills

Program leadership

APIs

Cloud-native

Executive reporting

Job description

Senior Technical Program Manager

We are seeking a Senior Technical Program Manager to lead end-to-end digital commerce initiatives that enhance customer experience across web, mobile, and omnichannel platforms. This role bridges Product, UX, Engineering, Architecture, Analytics, and Operations to deliver scalable, high‑performing digital experiences. The successful candidate combines strong technical program leadership with a deep understanding of modern commerce platforms, customer experience, and software engineering.

Key Responsibilities

• Lead end-to-end delivery of digital commerce capabilities from discovery through production launch.
• Partner with Product, UX, and Engineering to define technical delivery plans and release strategies.
• Coordinate multiple engineering teams delivering customer-facing applications and backend services.
• Manage dependencies across APIs, commerce platforms, identity, payments, search, personalization, and analytics.
• Drive program governance, sprint planning, release readiness, and implementation planning.
• Ensure scalability, accessibility, performance, and operational readiness are incorporated throughout delivery.
• Coordinate testing strategies, production validation, and post-release monitoring.
• Track delivery health using engineering metrics and business outcomes.
• Identify technical risks and drive mitigation plans across distributed teams.

Required Qualifications

• 7+ years leading technical software delivery programs.
• Experience with enterprise commerce or digital experience platforms.
• Strong understanding of APIs, cloud-native applications, frontend/backend architectures, and software development lifecycle.
• Experience partnering directly with engineering leadership and product organizations.
• Excellent stakeholder communication and executive reporting skills.

Preferred Qualifications

• Experience with Adobe Commerce, Shopify, Salesforce Commerce Cloud, or similar platforms.
• Experience delivering omnichannel commerce capabilities.
• Familiarity with experimentation, analytics, personalization, and customer data platforms.
• Agile or Scrum certification.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.