Senior Technical Program Manager, Developer Experience

ResMed Inc; San Diego (CA); On-site; USD 143,000 - 179,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee stock program

Job summary

ResMed's Global Technology Solutions (GTS) division seeks a Senior Technical Program Manager to lead end-to-end cross-functional delivery of software programs within the Digital Platform space. You will define goals, deadlines, budgets, and resources, partnering with product, engineering, and program managers across geographies, ensuring value delivery to end customers.

You will manage complex programs like Developer Experience, Cloud Capabilities, Security by Design, and more, while driving

Qualifications

• Bachelor’s degree in Computer Science or related discipline, with 7+ years PM experience.
• Experience with agile software development and Jira/Confluence.
• Excellent communication and organizational skills.
• Cloud-based software product development; AWS preferred.

Responsibilities

• Manage end-to-end cross-functional delivery of software programs.
• Define goals, deadlines, budgets, and resource allocation.
• Coordinate with product, engineering, program managers across geographies.
• Drive risk management and continuous improvement.
• Ensure delivery to end customers.

Skills

Jira

Confluence

Agile methods

Communication

PMP

PSM

AWS

Education

Bachelor's degree in Computer Science

Tools

Jira

Confluence

AWS

Job description

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Let’s talk about the team

The Global Technology Solutions (GTS) - Strategy and Delivery Team is a dynamic group of highly motivated and results-driven professionals dedicated to translating Resmed’s strategy into an actionable roadmap. Our mission is to drive Resmed's strategy forward by working across the organization to enable strategic alignment and effective cross-functional program execution, foster innovation and transformation with enterprise-wide practices and also enhance customer experiences with service and UX design. We have ambitious goals and deliver value continuously, thriving on collaboration, agility, and leveraging technology to deliver business solutions. We are continuously learning, seeking opportunities for growth and accountability for outcomes, all while recognizing the value of enjoying our journey together.

Let’s talk about the role

The primary role of Senior Technical Program Manager is to manage end-to-end cross-functional delivery of software program / projects in the Digital Platform space. Key deliverables include requirements gathering, documentation, scoping, defining goals/deadlines, resource allocation, tracking budget and implementation. Management of projects in accordance with the ResMed Quality Management System. You will partner with teams across the Digital Platform group, whose mission is to increase the speed of innovation through platforms that enable seamless development and management of intelligent digital services. You will manage complex, high-impact programs related to Developer Experience, Cloud Capabilities, Security and Privacy by Design and more, collaborating with cross-functional teams, stakeholders and sponsors across multiple geographies. Facilitate project and program-level processes, drive execution, elevate impediments, manage risks and help foster continuous improvement across projects and programs. Define project scope, set schedules, and ensure regular and timely delivery of value to end customers. Address resource constraints, dependencies, and timing challenges while syncing efforts across teams. Collaborate with product managers, engineering managers, program managers, and other stakeholders to ensure alignment with business commitments and sync points across teams. Manage and communicate the implementation of significant changes to planning objectives, schedules, and product configurations to internal and external stakeholders. Provide regular status updates, highlighting accomplishments, plans, and any issues across assigned programs. Perform work in a specialized area requiring a deep understanding of fundamental principles, themes, and concepts. Accept and manage changing priorities and address issues quickly and professionally.

Qualifications and Experience Required

- Bachelor’s degree in Computer Science or related discipline; combination of education and work experience will be considered.
- 7+ years of Program Management experience working directly with multiple agile, product and/or platform teams.
- Strong understanding of the software development lifecycle.
- Experience with agile software development tools such as Jira and Confluence.
- Excellent interpersonal, written and oral communication skills.
- Outstanding time management and organization skills.
- Adept in problem-solving, facilitating decision making and resolving conflict.
- Project Management Professional (PMP) certification is desirable.
- Experience working in a modern cloud-based software product development environment, with cloud-native AWS experience and strong developer experience preferred.
- Professional Scrum Master (PSM) or Certified ScrumMaster (CSM) certifications are preferred.
- Experience working with medical devices or a regulated environment is a plus.

Why join us

At Resmed, you’ll be part of a mission driven company focused on improving health and quality of life. This role offers high visibility, the chance to learn from senior brand leaders, and the opportunity to shape how Resmed shows up across global markets. You’ll grow your skills in brand strategy, cross functional collaboration, and brand governance at scale. We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.

Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package:

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees receive Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $143,000 - $179,000 USD.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.