Senior Technical Program Manager

arrivia; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited PTO

Exclusive travel rates

Travel discounts via arrivia programs

Medical, dental, vision insurance

401(k) with company participation

Job summary

arrivia seeks a Senior Technical Program Manager to lead complex, multi-team initiatives with strong AI-enabled planning and governance. You will partner with engineering leadership to align architecture, integrations, and delivery while advancing AI-augmented workflows.

You will drive backlog refinement, forecast delivery, and provide executive-level summaries, ensuring scalable solutions and responsible AI use across programs.

Qualifications

• 8+ years leading technical programs in cross-functional environments.
• Credible in architecture, integrations, and technical tradeoffs.
• Experience building scalable capabilities that last.
• 2+ years AI integration into workflows; hands-on with copilots.
• Ability to assess AI outputs for risk and value.
• Bachelor’s in IT/CS/Business; PMP/PRINCE2/Agile a plus.

Responsibilities

• Drive multi-team programs from inception to sustained operation.
• Collaborate with engineering leadership on architecture and dependencies.
• Translate priorities into specs and risk models using AI insights.
• Refine backlog with AI-generated acceptance criteria.
• Forecast delivery and monitor schedule health with AI analytics.
• Summarize complex discussions for business units and IT teams.
• Automate reporting and dashboards using AI-generated summaries.
• Mentor TPMs on AI-augmented workflows and governance.

Skills

Program management

Technical depth

AI tooling

Cross-functional leadership

SDLC/CI-CD

Scrum/Kanban/SAFe

Architecture discussion

Stakeholder communication

Education

Bachelor's degree in IT/CS/Business

PMP/PRINCE2/Agile a plus

Tools

Azure DevOps

Jira

Slack

Teams

Job description

Are you a Senior Technical Program Manager who has delivered complex systems, and rewired how you work around AI while doing it? At arrivia, we are looking for someone who brings both: the technical depth to earn credibility with engineering leadership, and the AI-native working habits to move faster than a traditional TPM ever could.

In this role, you will bridge the gap between product vision and technical execution on multi-team programs with real architectural complexity. You will use AI copilots, automation platforms, and intelligent tooling to accelerate throughput, improve forecasting accuracy, and elevate stakeholder communication. You will own programs long enough to see them scale, not just launch.

What You'll Do

• Own Complex Programs End to End: Drive multi-team technical programs from inception through delivery and into sustained operation, staying with the work long enough to prove it scales.
• Technical Depth: Engage substantively with architecture, integrations, and system dependencies. You partner with engineering leadership as a peer, not a scribe.
• AI-Enhanced Planning: Translate strategic priorities into specifications and risk models, using AI-assisted analysis to identify dependencies and surface blind spots early.
• Accelerated Backlog Refinement: Work with engineering to decompose requirements into technical stories, using AI to generate acceptance criteria and keep story quality consistent.
• Predictive Delivery: Manage timelines and quality using AI-powered project analytics for real-time schedule health and early warning on scope creep.
• Strategic Communication: Use AI summarization to distill complex technical discussions into clear briefings for business units and IT teams.
• Operational Excellence: Automate routine reporting and dashboards through AI-generated summaries, reserving your time for narrative insight.
• Continuous Improvement: Drive retrospectives using AI to analyze velocity trends and recurring blockers, recommending data-backed process adjustments.
• Evangelism and Mentorship: Pilot new AI workflows and mentor other TPMs on moving from manual work to AI-augmented processes while maintaining human oversight.

Who You Are

• Deep Program Experience: 8+ years leading technical programs in cross-functional environments, with demonstrated ownership of complex, multi-team systems. We are looking for depth over breadth, programs you owned for years rather than engagements you rotated through.
• Technically Substantive: You can speak credibly about system architecture, integration patterns, and technical tradeoffs. Strong understanding of the SDLC, modern CI/CD models, and Scrum, Kanban, and SAFe.
• A Builder and Scaler: A track record of building capabilities that lasted and scaled after you delivered them.
• AI-Fluent: At least 2 years actively integrating AI into your professional workflow, with daily hands-on use of AI copilots such as Claude, ChatGPT, GitHub Copilot, or Cursor. You can configure AI-enhanced workflows in Azure DevOps, Jira, Slack, or Teams.
• Critical Thinker: You evaluate AI-generated output and know when AI accelerates work versus when it introduces risk.
• Educated: Bachelor's degree in IT, CS, or Business. Master's preferred. PMP, PRINCE2, or Agile certifications are a plus.
• Relationship Builder: Exceptional interpersonal skills and the emotional intelligence to lead change management around new ways of working.
• Unlimited PTO
• Exclusive employee travel rates
• Travel discounts through arrivia programs
• Medical, dental, and vision insurance
• 401(k) with company participation

Who We Are

arrivia powers travel loyalty and rewards programs for some of the world's leading brands. We help millions of travelers book memorable experiences while delivering the technology, supply, and service our partners build their programs on. We are investing in growth and in the platform that drives it, and we are building the systems and the teams to lead that shift rather than follow it.

Our Core Values

• Stay Curious: Explore new challenges and make space to learn.
• Keep it Real: Earn trust through open, honest communication.
• Own it: Seek ways to make an impact and take action.
• Win Together: Create a culture of connection and inclusion.