Senior Technical Program Manager

Oracle; San Juan (PR); On-site; USD 100,000 - 166,000; Full time

Job summary

Oracle Analytics is seeking a hands-on Technical Program Manager to develop technical enablement content for customers, partners, and field teams. You will translate product capabilities into practical education, create demos, labs, and tutorials, and deliver training sessions both online and in person.

You will collaborate with product, documentation, instructional design, and marketing teams to publish assets and manage workstreams with clear plans, timelines, and risks.

Qualifications

• Strong technical fundamentals and the ability to learn new technologies quickly.
• Experience teaching or explaining technology to professional audiences through live instruction, written content, demonstrations, labs, or videos.
• Excellent professional written and verbal English communication skills for global audiences.
• Working understanding of AI fundamentals, including models, prompts, agents, automation patterns, and responsible AI practices.
• Working knowledge of analytics and data platform concepts, including data warehousing, semantic modeling, dashboards, ETL/ELT, data pipelines, and lakehouse patterns.
• Oracle Cloud or comparable cloud experience, with an understanding of how cloud services fit into customer workflows.
• Ability to independently manage assigned workstreams, planning, coordination, risk management, and follow-through.
• Ability to travel for in-person workshops, team collaboration, or content recording sessions.
• 5 years of professional experience in technical enablement, cloud technology, analytics, data platforms, software development, or related roles.

Responsibilities

• Create and maintain technical enablement for customers and field teams.
• Build practical demos, labs, tutorials, blogs, and supporting materials.
• Deliver technical training in live online sessions and in-person workshops.
• Record explainer and tutorial videos for on-demand education.
• Collaborate with product, documentation, instructional design, production, product marketing, and SME teams to publish content.
• Manage workstreams with clear plans, milestones, dependencies, risks, owners, and updates.
• Represent enablement needs to product and technical teams to improve clarity for customers.

Skills

Technical fundamentals

Teaching experience

English proficiency

AI fundamentals

Analytics concepts

Cloud experience

Project management

Willing to travel

5+ years experience

Education

Bachelor’s degree in Computer Science/Information Systems/Data Analytics/Cloud Technology/Engineering

Job description

Job Description

Oracle Analytics sits at the intersection of enterprise data, cloud platforms, and applied AI. This role is for someone who wants to work at that intersection, helping customers understand and use Oracle AI Data Platform (AIDP), Fusion Data Intelligence (FDI), Oracle Analytics Cloud (OAC), Oracle Cloud Infrastructure (OCI), and related AI integrations in practical business workflows.

You’ll join the Service Excellence team within Oracle Analytics and help create technical education that helps customers and field teams implement Oracle’s analytics, data platform, and AI capabilities. This is a hands‑on technical enablement role: you will learn product capabilities, build practical examples, teach customers, and work closely with product and technical experts.

Why this role is interesting

• You will work near the forefront of analytics, data platforms, and applied AI.
• You will get hands‑on with Oracle’s analytics, data platform, and cloud technologies, then turn what you learn into practical education for customers, partners, and field teams.
• You will build real enablement assets—demos, labs, videos, blogs, tutorials, and workshops that help people apply technology to real business and data challenges.
• You will collaborate with product managers, product marketing, user assistance/documentation teams, instructional designers, internal consulting specialists, and technical SMEs.

What you will do

• Create and maintain technical enablement for customers, field teams, and implementation partners, translating product capabilities into clear, actionable education.
• Build practical demos, instructional scenarios, technical labs, demo scripts, exercises, written tutorials, blogs, and supporting materials.
• Deliver technical training to customers in live online sessions and in‑person workshops; handle audience questions with accuracy, clarity, and appropriate follow‑up.
• Record concise explainer and tutorial videos for on‑demand education.
• Partner with product, documentation, instructional design, production, product marketing, internal consulting, and SME teams to plan, review, and publish enablement content.
• Manage assigned workstreams with clear plans, milestones, dependencies, risks, owners, status updates, and follow‑through appropriate for an IC3 Technical Program Manager.
• Represent enablement needs to product and technical teams where documentation, demos, environments, or product clarity affect customer learning.

Responsibilities

What we are looking for

The successful candidate should understand how customers are applying AI capabilities—including chat‑based interfaces, coding assistants, workflow automation, agents, and AI‑assisted analytics—to solve business problems. They should be comfortable using AI tools to improve their own productivity and able to translate emerging AI, data platform, and analytics capabilities into practical education for customers and implementers.

The best candidate will be technically curious, customer‑aware, detail‑oriented, and interested in growing a career in Oracle Cloud, analytics, data platform, AI, and technical enablement.

Must have

• Strong technical fundamentals and the ability to learn new technologies quickly.
• Experience teaching or explaining technology to professional audiences through live instruction, written content, demonstrations, labs, or videos.
• Excellent professional written and verbal English communication skills, including the ability to create and deliver clear technical education to global audiences.
• Working understanding of AI fundamentals, including models, prompts, agents, automation patterns, and responsible AI practices.
• Working knowledge of analytics and data platform concepts, including data warehousing, semantic modeling, dashboards, ETL/ELT, data pipelines, and lakehouse patterns.
• Oracle Cloud or comparable cloud experience, with an understanding of how cloud services fit into customer workflows.
• Ability to independently manage assigned workstreams, including planning, stakeholder coordination, status communication, dependency and risk management, and follow‑through.
• Ability to travel for in‑person workshops, team collaboration, or content recording sessions.
• 5 years of professional experience in technical enablement, cloud technology, analytics, data platforms, software development, data engineering, or related technical roles.

Preferred experience

• Hands‑on experience with OCI, Oracle Analytics Cloud, Fusion Data Intelligence, Oracle AI Data Platform, Autonomous Database/Data Warehouse, data integration, or related Oracle data and analytics services.
• Experience processing data with Apache Spark, or a strong data engineering background that would support quickly developing hands‑on Spark expertise for Oracle AI Data Platform.
• Experience working with product managers, product marketing, documentation/user assistance teams, instructional designers, production teams, technical reviewers, or subject matter experts.
• Bachelor’s degree in computer science, information systems, data analytics, cloud technology, engineering, or a related technical field—or equivalent practical experience

Disclaimer

Certain U.S. based or U.S. customer or client‑facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy (https://www.oracle.com/legal/privacy/recruiting-privacy-policy/).

Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $71,100 to $116,800 per annum.

US: Hiring Range in USD from: $83,000 to $166,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre‑tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non‑overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Vacancy Type – Replacement Position

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.