Senior Technical Program Manager

WebHosting; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Cloudflare is seeking a highly skilled Technical Program Manager to lead multi-quarter initiatives within the Performance and Infrastructure organization. You will align Product, Engineering, Capacity Planning, Finance, and Reliability to drive a unified strategy from conception through execution.

The role requires strong leadership, risk management, and excellent communication across time zones, with a focus on reliability, observability, and AI-powered automation to improve productivity and

Qualifications

• BS+ in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 5+ years of technical program management experience, preferably in infrastructure, reliability, performance, data platforms, distributed systems, or large-scale engineering environments.
• Strong technical fluency with infrastructure systems, telemetry/observability, reliability practices (SLO/SLIs), capacity planning, data pipelines, traffic management, progressive rollouts, or blast-radius reduction.
• Proven experience partnering with Product and Engineering to clarify vision, represent internal customer workflows, define use cases, prioritize requirements, and measure success.
• Ability to create realistic project plans, manage dependencies, and oversee execution to meet commitments and deliver with predictability.
• Excellent communication skills, with the ability to tailor technical complexity for diverse audiences, from engineering teams to executive leadership.
• Experience working across multiple time zones and multiple cross-functional teams.
• Fluent with Confluence, Jira, dashboards, and project planning tools.
• Hands-on experience or a strong competency in leveraging AI productivity tools and development platforms to automate routine program administration, with rigorous human-in-the-loop review of AI output

Responsibilities

• Lead portfolio planning for foundational infrastructure initiatives, including program planning, execution cadence and leadership reporting.
• Drive unified strategy from concept through successful execution with Product, Engineering, Capacity Planning, Finance and Reliability.
• Gather requirements, define deliverables, report progress, manage risks and dependencies.
• Coordinate readiness reviews, go/no-go decisions, and safe production resilience tests.
• Maintain roadmaps, dashboards, runbooks, and stakeholder alignment across time zones.
• Represent internal technical users and integrate their workflows into program planning.

Skills

Confluence

Jira

Observability

SLO/SLI

Capacity planning

Data pipelines

AI productivity tools

Communication

Cross-functional collaboration

Education

BS in Computer Science or related field

Tools

Confluence

Jira

Dashboards

Project planning tools

Job description

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Technical Program Manager, Performance and Infrastructure – Engineering PMO

Cloudflare is seeking a highly skilled, self-motivated Technical Program Manager (TPM) to lead strategic, multi-quarter initiatives within our Performance and Infrastructure organization. As a vital link between Product, Engineering, Capacity Planning, Finance, and Reliability, you will drive a unified strategy from initial conception through to successful execution.

In this role, you will be deeply involved in gathering requirements, defining deliverables, and reporting on progress. You will manage stakeholder expectations, proactively identify risks and dependencies, and ensure the delivery of predictable, high-impact outcomes.

The ideal candidate is process-oriented yet remains flexible and iterative. You excel at navigating ambiguous technical challenges, fostering collaboration across teams, and asking the insightful questions necessary to drive stakeholders toward measurable results. This position requires a professional capable of managing complex tradeoffs and coordinating teams across global time zones.

Key Responsibilities

As a Senior Technical Program Manager (TPM), you will be responsible for a portfolio of foundational infrastructure initiatives, including program planning, execution cadence and leadership reporting and alignment. This role is a product-minded TPM position that combines technical program discipline with shaping program vision, customer needs, use cases, success measures, and roadmap tradeoffs. This role requires a strong blend of technical acumen, strategic thinking, and organizational leadership.

Program and Portfolio Leadership

Strategic Planning:Lead execution for key initiatives, focusing on Infrastructure Efficiency and Engineering Reliability.

Leadership Alignment:Partner with Product and Engineering leaders to establish goals, metrics, and decision frameworks.

Portfolio Visibility:Maintain program plans, roadmaps, dependency maps, and executive status reports.

Cross-Functional Alignment:Align Product, Engineering, Infrastructure, Capacity, Data, Finance, Ops, and Security teams.

Decision Management:Identify tradeoffs early, document decisions, and manage escalations to resolution.

Customer Representation:Represent internal technical users and integrate their workflows into program planning.

Utilization Insights:Establish fleet-wide reporting for resource usage (CPU, bandwidth, memory, storage I/O, and RPS) to inform capacity planning and cost-efficiency strategies. Build automations and AI agents to handle routine program administration at scale.

Strategic Alignment:Coordinate shared dependencies across Infrastructure Engineering, Capacity Planning, Traffic Engineering, and Network Infrastructure workstreams where resource management and tracking intersect.

Engineering Reliability

Program Ownership:Lead end-to-end chaos engineering, from test planning and execution to results publication.

Execution & Readiness:Coordinate readiness reviews, go/no-go decisions, and safe execution of production resilience tests.

Tracking & Reporting:Track remediation, evaluate program impact, and maintain roadmaps, dashboards, and runbooks.

Desirable Skills and Knowledge

BS+ in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.

5+ years of technical program management experience, preferably in infrastructure, reliability, performance, data platforms, distributed systems, or large-scale engineering environments.

Strong technical fluency with infrastructure systems, telemetry/observability, reliability practices (SLO/SLIs), capacity planning, data pipelines, traffic management, progressive rollouts, or blast-radius reduction.

Proven experience partnering with Product and Engineering to clarify vision, represent internal customer workflows, define use cases, prioritize requirements, and measure success.

Ability to create realistic project plans, manage dependencies, and oversee execution to meet commitments and deliver with predictability.

Excellent communication skills, with the ability to tailor technical complexity for diverse audiences, from engineering teams to executive leadership.

Experience working across multiple time zones and multiple cross-functional teams.

Fluent with Confluence, Jira, dashboards, and project planning tools.

Hands-on experience or a strong competency in leveraging AI productivity tools and development platforms to automate routine program administration, with rigorous human-in-the-loop review of AI output

Comfortable managing tight deadlines, changing priorities, and ambiguity

Experience with various development and delivery methodologies (Agile, Waterfall, Kaizen, Scrum, or hybrid approaches).

Ability to bring structure to ambiguity, act as a self-starter, and drive issues to resolution with empathy and sound judgment.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer-focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.