SaaS Solutions Architect - Ruby

Convergys; Northern (KY); Hybrid; USD 106,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Job summary

Concentrix is seeking a Senior SaaS Solutions Architect (Ruby) to design and deliver scalable, client-centered solutions within our Professional Services organization. You will partner with customers and internal teams to translate business requirements into well-architected systems leveraging APIs, integrations, and cloud technologies.

You will mentor others, ensure delivery quality, and guide architectural best practices from discovery through deployment.

Qualifications

• 5+ years of experience in solutions architecture or related fields.
• 3+ years of customer-facing experience leading technical conversations.
• Hands-on development in two or more languages (e.g., Ruby, .NET, Node.js, Python, Java).
• Experience with SaaS and/or IPaaS in enterprise environments.

Responsibilities

• Lead technical consulting engagements from discovery to scalable solution architecture.
• Design, build, test, and deploy software solutions using APIs and integrations.
• Create technical documentation including architecture designs and integration flows.
• Mentor teammates and provide technical guidance across engagements.
• Assess feasibility, effort estimates, and risks for sales opportunities.

Skills

Ruby

APIs

Customer-facing

SaaS/IPaaS

Education

Bachelor's degree in CS or related field

Job description

Job Title: SaaS Solutions Architect - Ruby Job Description Technical Products and Services (TPS): We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World’s Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

JOB SUMMARY

We’re seeking an experienced Senior SaaS Solutions Architect (Ruby) to lead the design and delivery of innovative, scalable, and client-centered technical solutions within our professional services organization. In this role, you will partner closely with customers, internal stakeholders, and delivery teams to translate business requirements into well-architected solutions that leverage APIs, integrations, automation, and cloud-based technologies. This role is ideal for a technically strong, customer-facing consultant who excels at solving complex business challenges, guiding architectural best practices, and mentoring others along the way. As a senior member of the team, you will help shape technical direction across engagements while ensuring quality, efficiency, and customer satisfaction from discovery through deployment.

Responsibilities

• Lead technical consulting engagements by facilitating discovery sessions, gathering requirements, and translating business goals into scalable solution architectures.
• Design, build, test, and deploy custom software solutions using platform capabilities, APIs, integrations, and third-party technologies.
• Create clear and comprehensive technical documentation, including architecture designs, integration flows, implementation approaches, and solution recommendations.
• Serve as a trusted advisor to customers and partners, helping them understand solution options, technical tradeoffs, and best practices.
• Act as a subject matter expert on advanced platform capabilities, extensibility scenarios, and API-driven solution design.
• Review and validate architecture designs created by other team members to promote consistency, quality, and technical excellence.
• Provide mentorship, coaching, and peer feedback across the architecture team to strengthen delivery quality and team capability.
• Assess technical feasibility, implementation complexity, and effort estimates in support of sales opportunities, solution scoping, and statements of work.
• Manage technical project execution, including timelines, deliverables, risks, dependencies, and client communications.
• Build middleware and integration solutions that automate workflows, connect external systems, and support secure, efficient data migration.
• Apply strong systems architecture and design pattern knowledge to deliver performant, scalable, and maintainable solutions.
• Partner with product and engineering teams to communicate customer feedback, identify enhancement opportunities, and surface product gaps.
• Maintain a strong focus on customer outcomes, solution quality, and delivery excellence across all assigned engagements.

Qualifications

• 5+ years of relevant experience in solutions architecture, software development, technical consulting, or a related discipline.
• 3+ years of customer-facing experience leading technical conversations and delivering solution-based outcomes.
• Hands-on development experience in two or more languages such as .NET, Node.js, Python, Java, or Ruby.
• Experience working with SaaS and/or IPaaS applications in enterprise environments.
• Strong understanding of systems architecture and the ability to design scalable, performance-driven, and resilient solutions.
• Knowledge of software design patterns, architectural best practices, and large data volume considerations.
• Experience integrating business systems using APIs, middleware, ETL tools, CRM platforms, reporting environments, or analytics solutions preferred.
• Excellent written, verbal, and presentation communication skills, with the ability to explain technical topics clearly to non-technical stakeholders.
• Proven ability to lead projects from concept through completion with a high degree of independence and ownership.
• Strong organizational skills and the ability to manage multiple priorities, deadlines, and client expectations effectively.
• Experience supporting technical scoping, solution estimation, and statement of work development preferred.
• Bachelor’s degree in Computer Science, Information Systems, Management Information Systems, Engineering, or a related field preferred; equivalent experience also valued.

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off and holidays
• Paid learning days

Salary

The base salary for this position is $106,000 - $150,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Location and Work Arrangements

Location: USA, NC, Work-at-Home

Language Requirements: Time Type: Full time

Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

• English
• Spanish

For more information regarding your EEO rights as an applicant, please consult the following websites.

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.