Senior Technical Operations Engineer

Global Channel Management, Inc.; Campbell (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading technology company is seeking a Senior Technical Engineer to support mission-critical web-based products. The ideal candidate will possess extensive experience in system and network administration, cloud deployments, and software engineering. This role involves troubleshooting, automation, and ensuring Service Level Agreements (SLAs) are met.

Qualifications

• Extensive experience in system and network administration in Unix and Windows.
• Hands-on experience with cloud deployments.
• Strong understanding of modern service architectures.

Responsibilities

• Support mission-critical web-based products.
• Triage and troubleshoot managed infrastructure and services.
• Prepare and send external RCA documents.

Skills

System Administration

Network Administration

Cloud Deployments

Service Delivery Architectures

Scripting and Automation

SQL

Software Engineering

LDAP Expertise

Monitoring and Support

Job description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day-to-day functions. Organizations need to reduce training and labor costs while still requiring the best "talent" for the job.

Qualifications

Senior Technical Engineer with proven deployment, troubleshooting, and coordination skills in supporting mission-critical web-based products.

Senior Technical Engineer requires:

• Extensive experience in system and network administration, both in Unix and Windows environments, including hands-on experience with cloud deployments.
• Strong understanding and experience with modern service and application delivery architectures and technologies.
• Experience working with and customizing management systems and monitoring tools and services.
• Systems programming and general scripting, with particular emphasis on automation and ongoing management of infrastructure and deployed services and applications. Ability to work with, deploy, and/or integrate third-party systems, APIs, and solutions.
• SQL and commonly deployed database systems and replication strategies.
• Hands-on software engineering experience or background, including web application development.
• LDAP expertise.
• Monitoring and first-on-the-scene support and triage of managed infrastructure, services, and applications.
• Drive efforts and follow-ups to find the root cause of issues.
• Continuous improvement based on issues discovered on an ongoing basis.
• Prepare and send external RCA documents to internal/external customers.
• Work with all stakeholders to ensure SLAs are met.