Senior Technical Liaison & Troubleshooting Expert

HOLT Manufacturing; Woodway (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

HOLT Manufacturing seeks a technically skilled professional to provide cross‑departmental support, resolving product problems and advising sales, service and parts teams. You will liaison between the company, Holt CAT, and Caterpillar while maintaining certifications and leading technical guidance.

You will analyze issues, utilize Cat tools and PSCRM, and communicate effective solutions. Travel up to 5% may be required for site support and field engagements.

Qualifications

• Requires knowledge of CAT models and machines with safe operation procedures.
• Experience diagnosing hydraulic and electrical systems and providing solutions.
• Bachelor’s degree in Mechanical Engineering or related field preferred.

Responsibilities

• Evaluate and analyze product problems to support Parts, Service and Sales objectives.
• Research issues using Cat tools and PSCRM; provide timely solutions.
• Communicate solutions clearly to management and customers.
• Mentor Technical Communicator and maintain Caterpillar certifications.
• Assist all locations with technical problems to minimize expenses.

Skills

CAT equipment knowledge

Troubleshooting

Electrical systems

Hydraulic systems

Data analysis

Excel/Word

Communication

Independent work

Education

Bachelor's in Mechanical Engineering

Related field

Tools

PSCRM database

Cat tools

Documentation tools

Job description

HOLT Manufacturing seeks a technically skilled professional to provide cross‑departmental support, resolving product problems and advising sales, service and parts teams. You will liaison between the company, Holt CAT, and Caterpillar while maintaining certifications and leading technical guidance.

You will analyze issues, utilize Cat tools and PSCRM, and communicate effective solutions. Travel up to 5% may be required for site support and field engagements.