Senior Technical Lead (Customer Solution Engineering)

Arrcus; San Jose (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity package

Job summary

Arrcus seeks a Technical Lead for Customer Solution Engineering to spearhead qualification of ultra-complex customer deployments and own critical escalations. You will bridge field deployments with Development and product management, design multi-dimensional test architectures, and guide junior engineers to ensure production readiness for next-generation networking use cases at scale.

You will also drive automation using Python and shell scripting, mentor teammates on analysis and debugging, and

Qualifications

• Experience 10 to 15+ years in system test engineering, customer solution engineering, or advanced technical support within the networking industry.
• Strong architectural understanding of Layer 2, Layer 3, MPLS, EVPN, and HA features.
• Education: B.S. or M.S. in Computer Science, Electrical Engineering, or related field.
• Excellent problem-solving abilities under pressure and clear executive/customer-facing communication.
• Hands-on experience with high-scale traffic generator equipment (Spirent/IXIA).
• Proven ability to build or scale robust test systems using Python and Linux/UNIX.

Responsibilities

• Lead qualification of ultra-complex customer deployment scenarios and own high-priority escalations.
• Bridge field deployments, Development and product management.
• Design multi-dimensional test architectures and guide junior engineers; ensure production-readiness for next-gen networking use cases.
• Conduct root-cause analysis and end-to-end resolution of critical live deployment roadblocks.
• Drive advanced automation and scalable test pipelines using Python and shell scripting.

Skills

Technical leadership

Python

Linux/Unix

Test automation

Customer-facing communication

Problem solving under pressure

Mentoring

Network testing

Education

B.S. or M.S. in Computer Science or Electrical Engineering

Tools

Spirent/IXIA

Job description

• The Technical Lead for Customer Solution Engineering at Arrcus will spearhead the qualification of ultra-complex customer deployment scenarios and own the technical resolution of high-priority customer escalations
• In this senior individual contributor and technical leadership role, you will bridge the gap between field deployments, Development and product management
• You will design multi-dimensional test architectures, guide junior engineers, and ensure production-readiness for next-generation networking use cases at scale
• Escalation & Deployment Ownership: Lead the root-cause analysis and end-to-end resolution of critical, high-impact customer network escalations and complex live deployment roadblocks
• Solution Architecture & Validation: Qualify, production-grade customer use cases in simulated lab environments, mirroring massive multi-dimensional scales
• Technical Leadership: Mentor team members on analysis, debugging techniques, and robust test framework design.
• Advanced Automation: Drive the continuous evolution of automation frameworks and scale-out testing pipelines using Python and shell programming

Benefits

• Competitive Salary
• Equity Package
• Flexi Hours and Vacations
• Healthcare Benefits
• Guidance & Assistance

Experience: 10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry.Networking Expertise:Strong architectural understanding of Layer 2, Layer 3, MPLS, and Multi-Service routing and switching protocols.Troubleshooting & Tools:Education: B.S. or M.S. in Computer Science, Electrical Engineering, or a related technical fieldSoft Skills: Exceptional problem-solving capabilities under pressure, clear communication skills for executive and customer-facing discussions, and a collaborative leadership mindsetDeep domain knowledge in IPv4/IPv6/Multicast forwarding, MPLS VPNs, EVPN, and High Availability (HA) featuresExpert-level hands-on experience with high-scale traffic generator equipment (Spirent / IXIA)Programming & Frameworks: Strong command of Python , with a proven history of building or scaling robust test systemAdvanced proficiency in Linux/UNIX environments for deep system and network troubleshooting