Senior Technical Lead

EisnerAmper; Burlington (MA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible work hours

Work/life balance

Team-oriented culture

Job summary

EisnerAmper in Burlington is seeking a Senior Technical Lead to join its Managed Technology Services team. The role involves providing IT support for various clients, emphasizing network and server management while adhering to a hybrid work model. Ideal candidates will possess a Bachelor's degree in Computer Science and over 7 years of experience in IT consulting. Flexibility, problem-solving skills, and technical proficiency in systems administration are essential. Join a firm renowned for its commitment to innovation and work/life balance.

Qualifications

• 7+ years of work experience supporting servers, storage, networking, and security of networks.
• Experience as a consultant via an MSP or similar consulting organization.
• Microsoft certifications are a plus.

Responsibilities

• Provide remote and onsite support of client’s IT infrastructure.
• Handle business-critical IT tasks and escalation for team members.
• Prepare cost-benefit analysis reports for necessary upgrades.
• Diagnose and troubleshoot technical issues including account setups.

Skills

Experience with Active Directory

Experience with Office 365

Networking and security knowledge

Technical troubleshooting

Client communication

Education

Bachelor's degree in Computer Science or related field

Tools

MS Office 365

Microsoft Server Operating Systems (2016, 2019, 2022)

Firewalls (WatchGuard, Fortinet, Sophos, etc.)

Networking tools

Job description

Job Description

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom – we give you the tools you need to succeed and the autonomy to reach your goals.

EisnerAmper is looking to hire a Senior Technical Lead to join its Managed Technology Services practice as a dedicated member of the Outsourced IT team. The Outsourced IT team drives value by delivering a range of IT-oriented risk advisory solutions rooted in technology/business process optimization, business risk management standards and technical expertise. This role follows a hybrid schedule, with three days in the office.

What it Means to Work for EisnerAmper

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry
• You will have the flexibility to manage your days in support of our commitment to work/life balance
• You will join a culture that has received multiple top "Places to Work" awards
• We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions
• We understand that embracing our differences is what unites us as a team and strengthens our foundation
• Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work

Responsibilities

• Desire to work on multiple clients using multi-faceted technologies.
• Plan, organize, control, testing, and review projects, and act in aligning with users' needs and functionalities.
• Handle business-critical IT tasks, systems administration, and escalation for team members.
• Provide remote and onsite support of client’s computing and networking infrastructures as needed.
• Identify areas with problems and research possible solutions.
• Handle and resolve level 2 and level 3 escalation tickets (i.e., firewall configuration, advanced network troubleshooting, and server management).
• Prepare cost-benefit analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs.
• Strong knowledge of MS Office 365 applications setup, security, and maintenance.
• Interact with clients at staff and management levels to understand technology needs, be responsive in finding solutions and supporting their needs.
• Experience in project planning and client support / development.
• Familiar in tools to document systems and setup of client technology architectures.
• Research and identify technology solutions to software, hardware, and network issues.
• Diagnose and troubleshoot technical issues, including account setup and network configurations.
• Track computer system or network issues through to resolution, within an agreed time.
• Prioritize and manage several open issues at one time and provide.
• Assist on preparing technical proposals, reports, and presentations.
• Maintain effective communications with clients and outside resources concerning technical issues.
• Develop and execute disaster procedures and maintain data backups.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred. An associate's degree or vocational degree will also be considered.
• Experience as a consultant via an MSP or similar consulting organization.
• 7+ years of work experience supporting servers, storage, networking, and security of networks.
• Microsoft certifications are a plus.

Preferred/Desired Qualifications

• Experience with Active Directory, Office 365, and Microsoft Azure.
• General knowledge and experience with firewalls, routers, wireless networks, and security.
• An Excellent attitude looking to GROW and work as a team player.
• Microsoft, ISC2, ISACA or other Cybersecurity and Professional Certifications.
• Prior experience working at a Managed Service Provider (MSP) is preferred.
• Familiar with productivity applications and networking under Microsoft Windows and Mac OS.
• A familiarity with Microsoft server operating systems Server 2016, 2019, 2022.
• A working knowledge of networking concepts.
• WatchGuard, Fortinet, Sophos, Palo Alto Firewalls Experience a PLUS.
• A familiarity with server virtualization technologies (HyperV, Scale, Citrix, and others).
• Capable of adapting and learning new technologies quickly.
• The ability to communicate technical ideas in simple terms.
• ConnectWise Experience a PLUS.

Equal Opportunity Statement

EisnerAmper is proud to be a merit-based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal, state, or local law.

Preferred Location

Burlington