Senior Technical Instructor New Palo Alto, California

Workato Inc; Mississippi; Remote; USD 129,000 - 144,000; Full time

Job summary

Workato Inc is seeking a Senior Technical Instructor to enhance training programs for customers and partners. This role involves creating engaging curricula, collaborating with cross-functional teams, and ensuring alignment with industry standards. The ideal candidate will have a strong background in technology training and experience in iPaaS/SaaS organizations.

Qualifications

• 5 years of experience in a related role.
• Experience in iPaaS/SaaS organizations.
• Ability to document and optimize business processes.

Responsibilities

• Create and operationalize instructor-led training for customers.
• Collaborate with stakeholders to enhance learning activities.
• Maintain and update training materials.

Skills

Communication

Training Development

Stakeholder Management

Education

Bachelor’s degree in Computer Information Systems, Engineering, or related field

Tools

Salesforce

NetSuite

Workday

ServiceNow

SAP

Job description

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com .

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Senior Technical Instructor to join our growing team. In this role, y ou will also be responsible to:

Create, execute, and operationalize instructor-led training (virtual/in-person) for customers and partners.

Design, build, and operationalize program capabilities, frameworks and metrics.

Harmonize cross-functional teams and subject matter experts to ensure ongoing alignment with programs.

Collaborate with stakeholders to create engaging learning activities and compelling curriculum to enhance retention and drive customer outcomes.

Maintain and update training materials in response to product updates and changes.

Develop advanced instructor-led training materials.

Recommend improvements to Workato’s education services.

Stay up to date with industry tools and technologies to improve the virtual and in-person training experience.

Work with cross-functional teams to deliver a comprehensive suite of instructor-led events, targeting different customer personas and skill-levels.

Adapt training delivery methods to accommodate various personas. Assess student practical exercises.

Track and analyze key performance indicators (KPIs) such as surveys, Instructor Utilization, registration to participation, passed exams, and testimonials.

Telecommute from any U.S. location.

Travel anywhere in the U.S. every few months 1-5 days at a time. May travel to various, unanticipated worksites throughout the U.S.

Requirements

Bachelor’s degree, or foreign equivalent, in n Computer Information Systems, Engineering, or related field plus five (5) years of progressively responsible experience in job offered or as a Solutions Consultant, Automation Consultant or related occupation.

Special Skill Requirements:

Experience communicating with Technical and Business stakeholders

Experience working in an iPaaS/SaaS organization

Experience documenting business processes and applying technology to optimize and automate these processes

Understanding of operating models, SDLC, security, and governance in large enterprises

Knowledge of key applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases, etc. Any suitable combination of education, training and/or experience is acceptable.

For California applicants, the pay for this role begins at $129, 210.00 plus variable, benefits, perks and equity.

Salary: $129,210.00 - $144,000.00 per annum.

(REQ ID: 2080)

Req.# 24-150951

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