Senior Technical Implementation Specialist

Fidelity Investments Inc.; Boston (MA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Fidelity Labs is looking for a Technical Implementation Consultant who will play a pivotal role in ensuring the success of SaaS solutions for financial institutions. You will manage data, develop API integrations, and work closely with clients to enhance compliance and risk management. This position requires strong technical skills, particularly in data formats, API connections, and reporting tools. Ideal candidates are proactive and experienced in financial technology environments.

Qualifications

• 2-3+ years of experience in a technical implementation or advisory position.
• Exposure to B2B SaaS environments.
• Experience with AI or AI powered technologies.

Responsibilities

• Manage and guide customers through data formatting and ingestion.
• Develop and maintain API integrations.
• Coordinate data migration projects ensuring data integrity.

Skills

Data formats (CSV, JSON, XML)

API integration

Postman

SSO solutions (SAML, OAuth, OpenID Connect)

SQL

Python

Business Intelligence tools (Tableau, Power BI, Looker)

Job description

Job Description:

The Role

At Fidelity Labs, the Technical Implementation Consultant is essential to the ongoing success and growth of our dynamic SaaS startup, Saifr. We provide innovative software solutions to financial institutions, enabling them to proactively identify and mitigate risks related to compliance, adverse media, AML, and fraud. Our mission is to empower clients with actionable insights, improve compliance, and safeguard their reputation. You will manage large volumes of data, ensuring accurate and timely uploads across different formats. You'll also develop and maintain API integrations for seamless data exchange, implement and lead SSO solutions, and coordinate data migration projects to ensure data integrity. Additionally, effective technical communication with clients and internal teams will be key to your role.

The Value You Deliver

• Manage and guide the customer through the process of data formatting and data ingestion.

• Manage different formats of data, ensuring compatibility and accuracy across systems.

• Develop and maintain API integrations to facilitate seamless data exchange between systems.

• Implement and lead SSO solutions to enhance user authentication and access control.

• Coordinate data migration projects, ensuring data integrity.

• Handle sophisticated reporting requirements, generating detailed and insightful reports for various partners.

• Leverage experience in the trust and safety industry to contribute to the company's dedication to secure and reliable service (preferred).

• Liaise with client technical teams to ensure clear and effective communication.

• Bridge the gap between technical and non-technical team members to improve collaboration and understanding.

Skills

• Experience with data formats such as CSV, JSON, and XML to ensure compatibility and accuracy across systems.

• Solid understanding of developing and maintaining API integrations.

• Experience with tools like Postman for testing and debugging APIs.

• Expertise in implementing and leading SSO solutions using protocols like SAML, OAuth, and OpenID Connect.

• Familiarity with identity providers such as Okta, Auth0, or Azure AD.

• Experience overseeing data migration projects, including planning and implementing migration strategies.

• Strong skills in SQL for querying databases and Python for data analysis and automation.

• Knowledge of Prometheus.

• Ability to create custom scripts and methods to provide a seamless integration experience for customers. Including but not limited to, writing scripts for cleaning data and interpreting model and system outputs for metrics.

• Experience generating detailed reports using Business Intelligence tools like Tableau, Power BI, or Looker.

Preferred Experience

• 2-3+ years of experience in a technical implementation or advisory position

• Exposure to B2B SaaS environments

• Experience with AI or AI powered technologies

• Self-motivated, proactive teammate with innovative ideas to encourage customer happiness and adoption

• Experience in the trust and safety industry

Fidelity is not providing immigration sponsorship for this position

If you thrive in a fast-paced, collaborative environment and are passionate about helping financial institutions combat risks, we’d love to hear from you! Apply now and be part of our mission to create a safer financial landscape.

Certifications:

Category:

Information Technology

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.