Senior Technical Customer Success Manager (EMEA)

Horizon3 AI; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Horizon3 AI, a leading cybersecurity company, is seeking a Customer Success Manager to enhance our post-sales experience in EMEA. This role entails managing high-value client relationships, driving the adoption of our innovative NodeZero platform, and ensuring customer satisfaction. Join our remote-first team and play a vital role in shaping our customer success strategy.

Benefits

Inclusive Team Culture

Growth Opportunities

Innovative Work Environment

100% Remote Work

Competitive Salary and Benefits

Qualifications

• 5+ years in Customer Success or Technical Account Management in a SaaS environment.
• Knowledge of cybersecurity practices is essential.
• Experience in managing revenue targets with a focus on customer needs.

Responsibilities

• Manage a portfolio of EMEA customers and drive successful adoption of NodeZero.
• Develop relationships with security leaders and align solutions to their business priorities.
• Conduct regular check-ins and quarterly business reviews.

Skills

Customer Acumen

Technical Knowledge

Communication

Problem Solving

Education

Bachelor's in Computer Science or relevant field

Certifications (e.g., CompTIA Security+, CISSP)

Tools

Salesforce

Gainsight

JIRA

Job description

Get to Know Us

Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs.

We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results.

As our first Customer Success Manager in EMEA, you'll play a foundational role in growing and shaping our international post-sales experience. You will serve as the strategic advisor to a book of high-value customers—working directly with technical and business leaders to drive adoption, value realization, and retention.

This role requires a background in cybersecurity and someone who is consultative, entrepreneurial, and excited to build relationships across geographies. You’ll work cross-functionally with Sales, Product, Engineering, and Support while influencing the long-term vision for Customer Success across the region.

Responsibilities:

• Manage a portfolio of EMEA customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption

• Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy

• Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value

• Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture

• Partner closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy

• Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process

• Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services

• Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes.

• Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region

• Maintain detailed records of customer health and touchpoints using internal CS platforms

Qualifications:

• 5+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment

• In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred.

• Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred

• Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders

• Experience managing a book of business with revenue targets (ARR, NRR, GRR)

• Startup or high-growth company experience is preferred; you thrive in fast-paced, ambiguous environments

• Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized

• Location: London, Amsterdam, Germany or other major EMEA hub (remote friendly)

• Nice to have: Fluent in multiple languages such as German or French

Perks of Horizon3.ai

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.

• Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.

• Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.

• Remote Work: We are a 100% remote company. Enjoy the convenience and work-life balance that comes with remote work.

• Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave.

Compensation and Values

At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.

You Belong Here

Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law.

Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth.

We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Application Note

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.